Tacos El Paisa — Restaurant in San Diego

I would have given this place 5 stars, but the customer service is very poor.

My family and I ordered food from this place. The order was incorrect because the cashier misheard me and I couldn't completely hear my order when she repeated it back to me. This miscommunication happened for a few reasons: First, the drive-thru intercome that they speak is not clear on the receiving or delivery side. When you speak they can't understand/hear your order completely. When the cashier speaks, you can't hear them clearly.

Secondly, cashier speaks too fast with a strong accent. When you are repeating the order, you should not speak fast. Slow down your speech so the customer can understand what you're saying.

Please take into account your surroundings and equipment that is being used that contributed to the miscommunication before you get an attitude because of an incorrect order.

You're only very extremely busy & loud street, there's construction being done next to your establishment, the intercom being used is not the best quality & or in the best shape, and you speak fast with a strong accent.

I thanked the larger female cashier 7 times during our interaction and not once did she say "you're welcome". She looked at me and ignored my kind gesture because she was irritated and had an attitude be we misunderstood eachother. The professional thing would have been to say "you're welcome" and not have an attitude due to a mishap.

Pros On the other hand, the food is amazing. I'll give 4.8 stars. This Taco shop is probably top 3 in SD based on taste, flavor, and quality. The facility in the inside is very clean. Adequate seating for individual and large parties. The food was delicious, portion size was great, and pricing is reasonable.

If it wasn't for the cashier with the attitude, I would have given this...

So me and my mom and my family go here often like all the time now we stop going cause a week ago I found hair in my food it didn't look like someone hair from there head this not the 1st time this is the 4th time we found hair on our food they don't wear hair nets they always touch the money and I never see the cashier wash there hands when they go to the kitchen the workers are rude there is this one older lady she never looks happy always rude the employees never say thank you or your welcome we spend over 20$ sometimes 50$ 60$ they only give us 7 salsas you have to fight with the workers in order to get more salsas even if you spend so much money they want to charge you 25 cents each for salsas the last time I was there I over heard some guy tell the worker he couldn't drink the stawberry drink because it had milk or something and the worker said that he couldn't exchange it I just thought that was so rude your supposed to make they customer happy then the last time this lady was saying rude things about my mom she didn't hear my mom come back in and my mom over heard her say thing to the employees about her we try to contact the owner they would not give us any information the onwers need to be more involved and check there place out I have never been in a rude most nasty...

The first and only time I will ever come here. I went into the drive-thru, and there was no line. I already knew what I wanted (Carne Asada Fries). After waiting for three minutes for someone to acknowledge me, they told me to come inside and order, even though the drive-thru was empty and the speakers were working fine. So I parked and went inside, and the cashier didn't understand a word of English after I told her I wanted a large order of carne asada fries and specifically asked her "what do you guys put on your carne asada fries?" four different times. She had to call another employee to take my order because she literally didn't understand, and this one was salty and had a bad attitude. So remind me to never come to this place of business again. They have a bad attitude, they tell you to go inside the restaurant when you're in the drive-thru, and the cashier literally doesn't have a clue what you're saying when you're trying to order food. I finally got my order, and the Carne Asada was dry anyway, and the fries were way too crunchy than they should've been. It's almost $20 that I won't waste at...