Domino's Pizza — Restaurant in San Dimas

CUSTOMER SERVICE IS HORRIBLE FROM THE NO NAME "ASSISTANT MANAGER"!!! I normally order from this location for our pizzas. I don't want to do this but I have no choice!! The "assistant manager " is horrible in the evening on Thursday July 11, 2024 and it's a female!! They had made a mistake on one of the pizzas and I called and just asked for a store credit for the error of one. The "assistant manager " over the phone wouldn't let me speak and said I know what I looked at, and I boxed them I know your pizzas are CORRECT!! I had to drive back to the location to show proof that they were not done correctly!! When I arrived into the store and I asked her what was her name she said she doesn't have to give out any information. I even asked for the managers name she said we have it all on our website!! I even said I had this issue once and they were more than willing to give me a store credit over the phone!! She basically said to my face that she knew that both of the pizzas that she gave were correct.. I opened the first box she said you see this is correct. I responded yes I know that and my issue is only with one of the pizzas. When I opened the second box she was saying I know this one is made correctly also, as I'm opening it to show her she got quiet and that's when she saw one was not correct! I did not have to do all of this!! She did NOT WANT TO GIVE me store credit!! I DID NOT WANT 3 pizzas tonight!! I had to repeat myself numerous of times, that I only wanted a store credit. She gave me the store credit at the end. That is when her attitude changed. I said to her I DONT NEED TO LIE OVER PIZZA, I just wanted the error to fixed with the store credit!! This whole situation could have been resolved over the phone!! Whomever is in charge of this store please sort this issue out!!!! I had to drive back home now with COLD PIZZAS!!

Update from this review: The person who is in charge of this location was very prompt to respond and handle the situation. I was satisfied...

Update: They must have had a change in staff. The experience we had today was absolutely awful. We placed two orders. One with the app ($45 and change) and one over the phone because there was no way to be specific with the large pizzas they wanted. The phone in order was almost $45 as well. This isn't rate for us. We typically do this once every other week. Not again. We were told he call in order would be ready at 625. The app said 6:22-6:35. We arrived at the location at 6:25. We called in to let them know that we were there. As we always have before. Only to be told the call in order wasn't ready and they couldn't tell us when it would be. I really hope they record their phone call's because BRENDEN was arrogant, snotty and absolutely rude. He told me he couldn't give me a time in when theblarges would be ready and he wasn't the "master of time" I felt as if he was talking down to me because I was a female. I then asked him to just cancel both orders. That I wanted to speak with the manager (he claimed that was him but I HIGHLY doubt this). He then told me that I would lose what I paid in the app because he wasn't going to refund me for "my problem" I told him I would be contacting my bank tomorrow and letting them know of the fraudulent charges. We ended up spending only a little more and going in at a great sit down pizza place down the road. Dominoes just lost several customers with this interaction.

I'm leaving my previous update below because until tonight, our experiences.have ways been perfectly charmed. The staff was amazing and their tips always reflected that b

I'm saddened by the changed they have made and we will no longer be frequenting Dominos after how we were treated.

The pizza is always on point! The employees are super nice and always go above and beyond for us! I just am not a fan of corporate nickel and dining customers when all they do is brag about all...

NEVER AGAIN. I frequent this location and have been mostly satisfied, a couple times even surprised at the decent quality I got. But no more. I ordered online my usual 2 or more for 7.99 each, and selected to use my upgrade a medium 2 topping to a large at no additional cost. I suspected this would go wrong so I called the store immediately after ordering. They confirmed they would watch for my order and make sure it was put in as a large. I arrive for my carside delivery and what does he bring me? A medium pizza. I explain to him and follow him inside to have it fixed. This is where I'm greeted by the "female assistant manager" that I'm reading so many negative reviews about. She proceeds to tell me that I was supposed to request that upgrade online (which I did) and she can't do it in the store. She also suggested I call corporate to fix it. CALL CORPORATE? Are you kidding me? This isn't even the half of it. I get home with my order; medium pizza, parm bites and an order of boneless regular chicken nuggets. This is my order of chicken. Those little itt bitty pcs of chicken are no larger than the size of a quarter. YOU HAVE TO BE KIDDING ME! I will not return and this review will also go on Google, and straight to Domino's. I don't want a credit. I don't want an apology. I want to forget all about this location. So sad that one person can completely ruin a...