Let me start off I saying that I love the food here. Itās prepared fresh and the ingredients are top notch. The people are working very hard to perform double duty at the drive-through and at the front counter to take orders and prepare food. So itās not easy for them to get to your needs right away, but thatās okay - itās quite understandable.
Since this location is right in the middle of a major freeway access point, there are plenty of people that come here at a convenience to use the restroom. So with that said, itās very nice to see the workers here being very patient with allowing those people to use the restroom without purchasing anything. Frankly, I think people who do use the restroom without buying anything, often take advantage of this, so it is particularly notable that this concession is free-flowing at this location.
Unfortunately, on the few visits that Iāve had here while Iām visiting my mom in Laverne from Hong Kong, Iāve seen some angry people whose vehicles have broken down off the freeway. They come in here asking questions such as āwhatās the address of this locationā and ācan you please assist me my car broke downā while the employees are multitasking. Understandably, those workers canāt respond right away and those inquiring people get very frustrated, so this is another thing that the employees have to deal with.
I must say there are two things that are very bothersome at this location now. The bathroom is extremely dirty, and thereās no air freshener inside. It literally smells like a port-a-potty. There are also graffiti markings everywhere which I know cannot be prevented but I believe they should implement some measure to counter this vandalism.
The second bothersome thing ā which is perhaps more troubling than the dirty bathroom ā is the sound of a warning signal behind the front counter it goes off for long periods of time. Sometimes it goes off for minutes at a time and itās completely maddening. At one point in the middle of my meal, I wanted to get up and leave because of that sound after two minutes repeatedly going off.
Iām still going to give three stars because I have faith that the management will address his issues within a month or so. Other than that, the dining area is clean and the workers there are...
Ā Ā Ā Read moreThis location is convenient and the food never disappoints. Today, however, we witnessed something that made me decide it was time to write a review, which I very rarely do. After ordering my food in the drive thru, I turned the corner to notice the car ahead of me was pulled far away from the window, making delivery of her food difficult. The staff reached out very far to give her her food and drinks, which was not reciprocated by the car's inhabitant. Then the driver and her passengers appeared to throw their straw wrappers at the employee as they drove away. It was completely rude, however, the worker didn't show any indication that the incident was going to bring her down. These types of people need more...
Ā Ā Ā Read moreDidnt have time to pick up food for myself and family before curfew. Tried to order delivery at this jack in the box, practically nothing was available and when we finally found something to order it was placed at 9.50 the estimated delivery time was 11.15 then they switched it to 11.45 as if they were actually making our food before being notified that our order was cancelled! Practically waited for two hours for some āfastā food that never came! Also tried to call the store TWICE and no one answered! If delivery isnāt actually an option, maybe you should say something.. i honestly dont think you even care about your reviews or customers but im just that...
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