Jack in the Box — Restaurant in San Fernando

I just came back from going through the drive-thru and let me just say I never thought asking for barbecue sauce would turn out to be this ridiculous. The lady in charge of the place at night, MARIA (claims that's her name) was very rude and disrespectful to me. I understand you don't give people a hard time because we don't know what they might be going through in their lives but damn i had my 2 kids with me. She refused to give me the barbecue sauce so I offered to pay for it. She said "no, I can't give you another one" then she closed the drive-thru window, and walk away while I tried to ask her for a reason why I couldn't get one more sauce. So I waited until she came back to the window, just so she could yell at me, telling me "leave, you're not getting another sauce" and closed the window and walked away. Again! My kids were asking me why she didn't want to give us another sauce. She kept going back and forth telling to leave in the most disrespectful way ever. Eventually, I drove to the other side of the building, to the main entrance after she got on her phone and pretended to call the cops. Pff, the cops. Ha! Lucky for me the door was unlocked. I went in there and... there's more to this story. I could be here all night writing about how this situation could have been avoided but that would take long. I just want to share this with Jack and anyone in customer service to let you know you don't treat customers with this level of disrespect. Especially over something this petty. Barbecue sauce! The sad part is I come here A LOT! I sure hope this gets the attention of the right person, to whom this is intended to, so they can do something about her. I HAVE NEVER BEEN SO DISRESPECTED IN FRONT OF MY CHILDREN BEFORE.

On the bright side, I am thankful I got to show my kids how not to treat...

I visited the Jack in the Box at 314 San Fernando Mission Blvd, San Fernando, CA and had one of the most humiliating experiences of my life.

After purchasing two large burgers and spending over $25, I went to use the restroom. I was in there for no more than five minutes when someone apparently told the manager something, and she began banging on the door and demanding that I come out — even though the stall clearly showed “Occupied” and the second stall was empty and available.

This behavior was completely unacceptable, unprofessional, and humiliating. The restroom lock indicator worked perfectly — there was no excuse for disturbing a paying customer in such a rude and aggressive way.

This incident demonstrates a serious lack of respect for customers and a failure to provide basic privacy and dignity. The manager in question should be terminated for misconduct, and the establishment should be fined for this outrageous behavior.

I am preparing to take legal action against this location for harassment and violation of my rights as a customer.

Shame on this store, and shame on the management for allowing such...

This place has been an institution in the same location in this city since I can remember. I ever coming here when it was just a window where you picked up your food. Now since the pandemic you never know when the lobby is going to be open and when you do the drive through you see the pork staff are so exhausted. This used to be a great gathering place for many older people in the morning would come for breakfast and coffee. And I know that sometimes when you get here in the evening the manager of the night shift is so rude that she will actually throw you out and tell you that the door should have been locked and you can't even be in there.. that happened to me and even though I argued that the posted hours said the lobby was open she still would not serve me. I even went as far as to complain to the Jack in the box customer reply line but I never got any kind of answer....