Lila Marina — Local services in San Fernando

They had a beautiful quince dress on display. When I asked to have my daughter try it on, the sales woman asked when the event was. I replied in a year, she then proceeded to tell me I was shopping too early. I asked to allow my daughter to try on the dress again, she replied “I’ll show you the picture in the catalog with the model”. I asked if the dress could be purchased today, she replied yes, and I asked again to allow my daughter to try on the dress. The sales woman then addressed my daughter and questioned her, asking if she really wanted the dress or if she was just looking. I then interrupted her questioning my daughter and told her, we were looking for a dress but did not expect my daughter to choose a dress without trying it on. It was very obvious she did not want to allow my daughter to try on the dress unless we committed to purchasing it. If that is the case then I can just buy the dress online. The sales lady was not helpful, why have a shop if you’re not allowing your customers to try the items on? I am so disappointed, I’m trying to support my local business, only to be shown a picture off a catalog. I could have found the dress myself online, and not waisted my time...

Beautiful dresses but very disrespectful staff. There were policies we understand and were shopping for a teenage girl - please don’t encourage her to show more cleavage. The shop attendant also didn’t seem to like that our birthday girl didn’t know what she wanted. The whole point of dress shopping is to figure that out and the shop attendant was very peeved and upset that there were things the birthday girl didn’t know.

“It’s either you like it or you don’t.” Not true - you can like some parts of the dress and dislike other parts. Felt like we were fighting and we were so shocked that she talked like that to us.

Our fault for getting late onto dress shopping but why treat customers with shame? We went to other dress shops on the same street that were accommodating, answer our questions without attitude, and were VERY helpful unlike this one. As an event planner, never recommending this...

I had the most amazing experience finding my wedding dress, all thanks to Cristina! From the moment I walked in, she was incredibly kind, patient, and genuinely invested in helping me find the perfect dress. She made the entire process feel effortless and special, offering expert advice while always making sure I felt comfortable and confident in my choices.

Not only was she helpful, but she truly went above and beyond to ensure I found the dress. She listened to what I wanted, provided great recommendations, and made me feel like a bride from the very start. Thanks to her, I found the most beautiful dress that I absolutely love!

If you’re looking for someone who is professional, knowledgeable, and genuinely cares about making your bridal experience unforgettable, Cristina is the one to go to. I can’t...