Domino's Pizza — Restaurant in San Francisco

Ordered two pizzas online at 7pm, my order didn't arrive until 9.17pm, even though it said the driver left the store with my pizzas at 7.39pm...i live 1.4miles from this dominos store. I was minding two small kids and i was promising them pizza all day and i went with dominos because i thought they would be reliable, i ended up giving them cereal and the youngest of them was asleep by the time the order eventually came. When the order eventually arrived, the delivery man offered no apology or explanation to why we were left waiting so long! The pizza was frezzing and soggy and i ended up throwing most of it out! I gave it a one star in the review bar but i honestly dont even think it deserves that! It says on the Domino's webpage that if you are not 100% satisfied with your order they will refund you....i'm not here for a refund, im writing this so i might be able to stop the next person from ordering and having the same experience! The most annoying thing was ringing the shop and getting no answer, even though the phone was ringing..its like the worker's just really couldn't care less about the customers or Dominos, if i was the manager at this restaurant/Takaway id be embarrassed and ashamed that this is what i believed to be acceptable! Worst delivery experience of my life, worst food of my life, my first time never to tip a delivery man and my first time ever to write a review! Id honestly like an apology and a refund and even if i got those, id still be hesitant about eating in any dominos again! Very very very...

They are super rude! I went in to place an order in person, I didn’t want pizza but I wanted the other food they have. I asked if they had any specials for sandwiches and pasta, tell me why they wanted to charge me $11+ for a tiny sandwich. I knew they were lying so I went on the website and I was like “uh the website says $6.99 each for 2 or more” of whatever I was trying to order. Then they told me “oh it’s only for online” so I was like ok I’ll order online. I placed the order while still in the store so when I sent it, they get a super loud alert on their ordering system, and it’s super obvious that it was my order that came in. They read the order and start cracking up laughing cause I just talked to them about a SANDWICH! And they’re just over there laughing that I really did order a sandwich. They start laughing and talking “s-word” in Spanish. Luckily I don’t understand too much otherwise I’d be talking “s-word” to them too. But i know enough to understand that they were not going to make it good on purpose. Keep in mind im still in the store while they’re making my order. And in the middle of their Spanish speaking, they were saying something about “poquito” and I knew they were going to put very little ingredients, so I look up from my phone and was like “mas bro” and idk what they be saying in Spanish cause they were still laughing, and I was like man forget it “keep yo sandwich bro” and walked out. Luckily nothing was paid for and I made them work on my order...

During my visit, I ordered a buffalo sandwich, which I found to be unsatisfactory. The sandwich was served with only two strips of chicken, which is significantly less than what I expected based on previous experiences and the advertised description of the sandwich. This lack of proper ingredients greatly diminished my enjoyment of the meal.

Additionally, I observed a concerning behavior by one of your employees. While preparing food, the employee was handling cash, touching their face, and then proceeding to handle food without changing gloves or washing hands. This blatant disregard for basic hygiene practices is unacceptable and raises serious concerns about the food safety standards at your establishment.

As a loyal customer, I have always appreciated the quality and service provided by Domino’s Pizza. However, this recent experience has left me deeply disappointed and concerned about the cleanliness and professionalism of your staff.

I kindly request that you address these issues promptly to ensure that such incidents do not occur in the future. I believe that maintaining high standards of food quality and hygiene is crucial for the reputation and success of your business. Because this was...