Sheng Kee Bakery #1 - Irving St — Restaurant in San Francisco

July 4, I decided to give them a try since we were in the area and wanted Pineapple King bakery in the first place. My brother and I were really excited and got 3 items which came to a total of around $7. I handed the cashier a $20 and happily received the change back from her but as I was heading out, I realized she had only given me $2 in change and not $12. I went back and asked for more change but she said in broken English something about how I gave them a 10 but they'll check for me when they close and call. Great maybe they'll catch it. They called and adamantly insisted that they were correct. Not only did my brother see I handed them a 20, but I did not have any 10s on me because I had gone to the atm before for cash and only had 20s. I'm very disappointed that this had to happen during my first time at this location but since they took 10 and didn't admit it, they lost a customer. Be careful at this location and make sure you say the amount you are handing them. I'm giving them a 2 star because I'm going to eat...

The bakery manager on irving street is rude to the customers. I had bad experience on Saturday 2/3/24. I bought a big load of white bread. After paid, I was holding the top part of the plastic bag. When I walked out one minutes approaching my car, the bag broke by itself and half load of the bread was fallen on the pedestrian road as the bag was fallen apart. I then went back to the bakery and told the cashier. The guy said since I walked out the bakery and they not responsible for replacing. I showed him the receipt and he insisted not helping. I then requested to talk to the manager. He then claimed himself to be the manager. I was curious that he’s a manager and treated the customer like this. . I’m not happy to how I was treated and he didn’t set a good example to other employees and showed his rude manner to other Customers. I’ll not go back there again as I usually will go two time or three...

Horrible customer service on two occasions. I was out of town for my birthday and came to this bakery on March 31st 2 minutes before closing to pickup the cake. The young male told me the computer system was down and he couldn’t help me. I came in early morning , 7:05 am 4/1 to pickup cake and an older woman told me she needs to verify with her manager if the cake has already been picked up or not. I showed her the receipts my mom provided me through psf on my phone and still no help. At this point I’m not sure if I will ever get the cake so I told me mom to request a refund. I absolutely do not recommend ordering birthday cakes from this company and will update this review to confirm if my mother received a refund or not from this poorly...