Thai House Express Restaurant — Restaurant in San Francisco

I ordered chicken panang curry and jasmine rice and Thai iced tea. Using Door Dash there is no way to make special requests especially in regards to heat of food. Your manager or restaurant owner needs to fix this on Door Dash app particularly. Also there were different prices for each app, from Uber Eats, GrubHub and Door Dash. 🤔. Whoever filled the order for me did NOT include silverware 🍴 🥄 napkins nor chopsticks as requested so it is difficult to eat curry and rice at work without silverware!!!

I am extremely dissatisfied using Door Dash and this restaurant in particular and also with the the fact that none of my requests such as basic silverware and napkins AND wanting MILD instead of Extra spicy panang curry. Whoever packaged my food did not follow any of the order notes and I was unable to eat the curry without a spoon or rice without a spoon or chopsticks. Can you please contact me here as I would love to give your restaurant another chance to redeem yourself. The prices were the only reason I ordered with door dash. Last time I use them. Normally I...

This restaurant needs to catch up with changing times. Back in 90s a loud mouth queen talk in Castro gave a feeling or power to others, and it felt good to be part of the times. Today, it feels quite the opposite, more like "sweetie...I am just here to eat and enjoy time with my friend. Have no mood to listen to your song". That is how it felt visiting this restaurant. First of all, this is California, if this restaurant only has boiled rice as the only signature vegan dish, maybe the owner needs to move this restaurant to a more appropriate state in US. Secondly, I have travelled extensively across Thailand and enjoyed delicious vegan food. The waiter's response to vegan options was "this is an authentic Thai restaurant, our delicious curries cannot be vegan" (Cannot verify the delicious part but the vegan part is factually false) And then he added, "if you are vegan you can...

Absolutely terrible service! Probably the worst I've experienced so far in San Francisco! And trust me that's saying a lot! I guessed it's customary for this restaurant to hang up on their customers when they simply asked if they can have their order curbside because I forgot to wear a shirt...I definitely remembered my maskBut no shirt,My fault.But whenThePerson taking my order takes my order all the way through until that point where I asked the question, then hangs up on me...I understand, I could be a prankster in her eyes.. weekday i won't EVER understand is that when i called OVER &OVER&OVER AGAIN, about 5 times I believe, abd then let's it right here 10-20 times, then hangs up on me adter being on the phone for over two minutes EACH TIME....? That's when I just believe they are dumb and will not be getting my business...and I sincerely hope THEY DONT GET YOUR...