Twin Peaks Hotel - Castro — Hotel in San Francisco

Do not stay here scam they took my money never returned it then when I called to ask what I had to do or if there was an issue they started yelling at me and being rude and basically told me I had to wait And then hung up in my face I had made reservations prior for an entire week I left early because I felt unsafe they won't return my $150 deposit which should have been added to the price. It feel very inconvenient but I paid it then when I left and checked out it seems like it is pulling teeth to get the deposit back when there's nothing wrong on my end and my bank said it's not them. It's the hotel has to release it and they continue to give me the runaround and just hung up in my face very unprofessional. Also the room was disgusting. There was poop on the sheet. There was dirty clothes in a bag inside of the closet that smelt there was an id of some guy that room was disgusting. There was stuff on the roof. Maggots a. Tampon socks the last day I stayed there a guy was on the roof. I'm a girl. All by myself made me nervous so I left early. I still had 2 days. I feel like I deserve a refund for those two days and I would like my deposit back. I don't know what to do. If the person on the roof was a worker that should have been communicated to me prior to and a screen should be put on both windows including the one in the bathroom. It's a business, not a house also the bed is very old done for should be changed. Very uncomfortable. Made my back hurt. I wonder why you wouldn't care more about your clientele that you would put. A bed that is done for has holes and you sink into it in parts. It's the springs are coming out. It's very uncomfortable. Very old. Definitely didn't feel safe with the door and the window situation And I was confused why the rooms had cheap locks but the worker had a nice digital regular hotel type of lock. While everybody else didn't have that kind of lock, it was more of a house lock which seemed unsafe in case...

I was not expecting much when I booked this room - I relied on the previous Google reviews which all praised the location and price. Indeed these two things are unparalleled - I wanted to be close to the Castro, downtown and the east side of the city. I took a BART train from SFO and got off at the 16th Street Mission station and it was only a 14 minute walk to Twin Peaks Hotel. There is coffee across the street at Peet's and plenty of food options available around Market St. There is also a Walgreens across the street.

The room was perfect for me - some people like all kinds of amenities and new carpet, etc. I visit SF for the city, not a hotel room! The bathroom was excellent - it was completely updated and I loved the rain shower head. Some people complained about a "smell" but I didn't smell anything but "old building"...duh. My window opened and it was sooooooo nice having fresh cold air in the morning and night.

My only complaint was the Wi-Fi. It sucked - no way to sugar coat it. My connection kept dropping and when it stayed up it was very weak. But who cares I didn't use it much - my phone had a great cell signal and that's all I needed. Will DEFINITELY come and stay here again. p.s. the staff was SUPER friendly,...

My first visit to San Francisco was in January 2018, and I stayed at Twin Peaks (non bathroom room). Naturally, I fell in love with San Francisco, so I went back one year to the week later. My first choice was Twin Peaks, so I stayed there again.

It’s hard to explain, but if you’re going to visit this city as a tourist, I highly recommend Twin Peaks. I’ve never experienced a hotel that captures an essence of the city it’s in. Twin Peaks is an old building, and the rooms are not the biggest, but they’re clean and quiet. It’s also perfectly located as it’s in the Castro District (historic), and only a few feet from all public transportation options.

I chose a room with a private bathroom this year, but only because this time I took an intimate friend. Last year was just me. My point is, don’t let the bathroom share scare you, it’s not at all what first comes to mind. To the contrary, it’s a unique style that makes up the essence of the history of such an amazing city. Twin Peaks (style, location) is to San Francisco, almost as the Golden Gate Bridge is. Only it’s not as popular.

The architecture and layout is what makes Twin Peaks so authentic to SF, and I’ll be there in less than a year, again,...