Burger King — Restaurant in San Jose

I visited this location through the Drive Thru on a Friday evening over 4 weeks ago. I used my credit card to pay for my order. I received confirmation that payment went through. The incredibly rude and unprofessional woman at the window argued that payment didn't go through and refused to give me my order. I insisted. She got on the phone with someone, since there was No Manger On Duty. She then proceeded to mock me in Spanish thinking I didn't understand. I showed her (and 4 other employees who came to the window ) the payment confirmation on my phone. She Still refused to give me my order. It was 4th of July weekend, so I waited until the following Tuesday before confirming payment and calling the location to speak to the manager. The manager wasn't available, but I left a detailed message with a person who claimed to be the Assistant Manager. She said I would get a call back within 24 hours. I waited 48 hours and still no call back. I called again and was told the manager wasn't available. I left Another message. Here we are 4 weeks later and I am still waiting. I understand these are difficult times, but they are difficult times for All Of Us. Being short handed does not mean you can STEAL FROM and take Advantage of your Customers. I Hope this Review will get the...

First let me start with the service is so bad here I had to ask the employees to wear gloves, at least three of the employees had no masks and the manager had was super rude she made me get out of line in the drive through and go into the store and pay and given the pandemic I was super uncomfortable I expressed to her that I would like maybe curbside do to me having to come into the store in just my socks this place is a mess the food is all over the floor and the manager seems to not care it’s sad to see that will all this COVID going around they are not taking the proper actions to keep the store but most importantly the customers safe the managers name is tanchn when I asked for corporate number she refused I will definitely not...

Absolutley disgusting went to use the restroom and the men's restroom had P* and s* paper all over Find the floor and more I told them that the restroom needed to To to be clean I then went and ate my food for about 30 minutes they did nothing about it still allowed customers to use the restroom when I was done I told them are they gonna clean of restroom they said that I could use the women's restroom I said that is not the point that their restroom is discussing any needs to be addressed asked for a number to complain they refused to give me a number so I went and recorded the Restroom they then got mad and told me to leave or they were gonna call 911I told them go...