Charleys Cheesesteaks — Restaurant in San Jose

Worst customer service ever!

Went on Saturday night to Eastridge mall to shop. I ordered two Philly cheesesteak sandwiches. One sandwich looked beautiful, the other looked like it was a vegetarian cheesesteak sandwich. The sandwich had lots of lettuce, tomato, onions, and mushrooms, but only 3 very small scraps of meat.

I showed this to Sarah, the person who had prepared the sandwich and explained that somehow, there was not enough meat put into the sandwich. She was very busy at the time, as the line was roughly 20 people deep. I understand her stress, but when she finally paid attention to what I was actually saying, she gave me a disgusted look then began to speak to her co-worker, (I could only guess, in Hindi) A bit rude in itself), and came back to me saying that there was a standard portion of meat put on the sandwiches. I showed her my sandwich, and moved the lettuce and veggies around, and picked out a couple of small pieces of meat... I guess this wasn't good enough.

She once again said that there was nothing she could do. I became frustrated and showed the other customers in line, right behind me, the paltry (Meat-less) sandwich, and they agreed that there was barely any meat in one, compared to the other that was given to me. Once again, I state, both the same size sandwich! She rolled her eyes at me for getting the other people in line to agree with me.

Instead of adding a few pieces of meat to the sandwich, she stood her ground and said that she could not do anything for me. I immediately asked for a refund. She rolled her eyes again, and once again in her native language (Hindi?), spoke to her co-worker, who gave me a refund. As the cashier handed me the money, she apologized for my treatment by her co-worker "Sarah" She said that they were extremely busy. (The people in the line raised their voices to her, saying that Sarah was wrong).

Side-note: I noticed that hey had the big line because all of the prepared meet, both chicken and steak, had run out at the front frying area, and, of what I could see of the Kitchen area through the widow/ opening behind the front area, the chefs in the back looked like they were trying to cook more meats. Maybe this was the real reason they were skimping on the meat?

Wow! Throwing out a sandwich, to her, was preferable than making a good business decision. Sarah totally was in the wrong! She made a bad situation worse.

By just admitting she had made a mistake, this all could have been avoided.

Charley’s Philly Steaks is going to lose allot of customers because of their employee’s bad decisions, like Sarah’s.

Too bad, I really liked their Philly cheesesteaks, even though a bit overpriced as a meal combo.

Never again...

I will NEVER go back to Charley’s and recommend that we all teach them a lesson and never return. Maybe Sarah will get the hint. I am not happy about wasting my time writing this review, but...

Went to Charlie's and ordered a sandwich forgot to tell them I didn't want onions on my sandwich so after they made the Sandwhich I apologized and said I forgot to say no onions and the lady came over and start picking the onions off of my sandwhich.... she didn't change her gloves or anything and then when I asked her why she can't make my sandwhich over she then told me because she can't after she already picked the onions out of my sandwhich which already had melted cheese and everything on it just nasty...... I asked for my money back and the lady gave me a attitude like I did something wrong.... very bad service and nasty...CANT BELIEVE SHE PICKED THE ONIONS OFF WITH HER HANDS so...

I like to go to this place during my work break because of fast service and fresh chicken sandwiches with proper soft bread and moist chicken and I loved that cheesy fries!!! With ranch and cheese sauce on the side. Once I couldn’t able to find one item on the phone but the employee help me and prepare the food while ordering and gave me discount. So I really appreciate the service !! Love to go back...