Sansei — Restaurant in San Jose

This used to be a great food restaurant but now they just give you a bowl with 1 shrimp and like 6 burnt pieces of meat. The meat looked like the coal you used at barbecues. They have really bad service they talk to fast you cant even understand them. One of my friends got a bowl and she ordered shrimp and meat and only got 2 pieces of meat, she tried to complain and ask for more but all they did was yell "I dont know, I dont know!" Am disappointed all I wanted was food like they USED to have, this was my first time at the mall since it reopened. (Update: sadly I still have more to add, they definitely are not the cleanest place. Asked for sauce and I got 2 packets, I know I can just ask for more but the lady was in a bad mood, so didnt....

My son and I went to Eastridge mall the other day and decide to buy dinner from the food core. I chose Sansei Japanese Grill - It looked very good and the amount of chicken and beef was a nice amount, enough for 2 ppl. I got home, super excited to eat it, and oh boy was I DISAPPOINTED. It was AWFUL, and tasted like "Liver and Gravy" instead of Teriyaki ....the meat had to be old being it was mushy like Liver as well, just horrible. They need to shut down. I definitely do not recommend and tbh I should have taken the plate back and got a refund being it cost almost $12.00. NEVER AGAIN - Worst...

Nothing like the pictures on the wall suggests. Very small portions of chicken. Shrimp uncooked and five pieces. We are paying a lot more money for food and the quality/quantity is just not there. I’m sure business owners struggle with the economy but when the food is not worth the money spent, you will not have returning customers. Not to mention the Hispanic lady, older helping attitude. Wow, asked for more chicken and she acted as if I asked for her ATM card. Customer service also doesn’t bring returning customers! This place has...