Domino's Pizza — Restaurant in San Jose

BAD CUSTOMER SERVICE: India guy worker.

Walked in and order my pizza today at 5:10 pm 1/7/2019. I was told it will be ready in 25 mins. So, went out and waited in my car for 25 mins. Went back in at 7:35pm to pick up my pizzas. As I was waiting by the window, nobody even want to come and help me. Until 10 mins. later one of the worker said give me 2 mins. (Indian guy, middle eastern, dark complexion, short) So I said ok. But the 2 mins. became 15 mins. As he approached toward the window. He ask me, are you ordering or picking up I told him I am picking up my pizzas which I ordered 1-hrs. ago. Then this lady just walk in. The indian guy worker told me that the lady just walked in will get her order first than you. I said why? I ordered my pizzas 1 hr. ago. I should get my pizzas first. Indian guy did not say anything while handing the lady's pizza to her. When he handed my pizzas he was very rude. I asked if they have cheese and pepper. He answer me in a rude way. He raised his voice at me "NO!!! we don't carry those anymore!!!" He is very rude and unpolite person. I do not understand why his still work there, if there's a lot of customers complaining about him. BAD CUSTOMER SERVICE AND THE WAITING IS TERRIBLE.....I am not going back...

Sorry to be the bearer of bad news, but the service and product at this Domino location left much to be desired: the demeanor of the person who handed me the pizza at the counter was one of gloom and glump (this is SV ghetto so I don't expect any proper etiquette but perpetual frown and not even a hello?!). Furthermore, the store looks kinda grimmy on the inside with only a handful of narrow parking spaces our front that are difficult to navigate in and out. Finally, the pizzas are dried with a thin layer of cheese, undercooked (-- see attached photos--chicken pieces haphazardly strewn on top of the pizza 🍕without melted cheeses enveloping them are a dead giveaway--said this former FDA food biologist) and generally unappetizing. Think I'll try another one a couple miles further from my house rather than risking Salmonella:( Until then, I'll let my cousin order and monitor to see for signs of improvements as I loath posting negative ratings for small business being an entrepreneur myself and hope to update this review...

THIS DOMINOS IVE ONLY ORDERED DELIVERY 2X AND IT DEPENDS ON THE HOUR, AT THE END OF THE NIGHT ON A WEEKEND , I WAITED LONGER FOR DELIVERY, BUT IT WAS WORTH IT . MY ORDER WAS STILL HOT AND FRESH , AND THE CREW AT THIS STORE WERE APOLOGETIC AND OFFERED TO ACCOMMODATE IF I HAD ANY ISSUES. I APPRECIATED THAT. THEY STAYED IN CONTACT THROUGHOUT THE DURATION I OF MY ORDER LEAVING THEYRE STORE TO MY HOME. CAUSE IT WAS A LONG WAIT.. IT WAS ALSO NEW YEARS EVE AND I ORDERED RIGHT AROUNT 12MIDNIGHT AND THERE WAS ONLY ONE OR 2 DRIVERS THAT NIGHT. SO I REALLY APPRECIATED THEYRE PATIENCE AND CALM EFFICIENT PROFESSIONAL APPROACH WITH BEING SO BUSY AND IM SURE HAVING ALOT OF PEOPLE HITTING THEM UP. THIS DOMINOS AND ITS CREW AT TULLY rRD ROCK! !ALWAYS A GOOD EXPERIENCE , ALWAYS FRESH HOT FOOD ON DELIVERY AND THEY HAVE GREAT CUSTOMER SERVICE I RECOMMEND ORDERING FROM THIS DOMINOS IF IN THE...