Dunkin' — Restaurant in San Jose

I’m convinced the employees here don’t know how to properly heat up hot food items. On more than one occasion, any hot food I order is typically cold. I’ve ordered breakfast wake-up wraps, mini bagels, hash browns and a chorizo and egg wrap. 9 times out of 10 the items are cold as if they’ve been sitting out.

One time I walked in to pick up a mobile order and it hadn’t been started because there was one employee training a new hire and their focus was on drinks. When I was asked if I was picking up an order, I gave my name and they started to make it. Granted, once it was finished being made, the hostess held my order in her hand and continued to help train the new employee. Once my order was handed to me, everything was cold. Quite ironic since it had just been made.

I’ve complained to corporate several times about these issues and it seems they go unresolved. Just know it’s a risk to order anything that requires actual preparation. You’re better off ordering donuts or going to a different location where...

Been going here since they opened up and they used to place mobile orders just to pick up. But lately they’ve been putting it behind the counter so you have to ask for it. The whole reason I mobile order is so I don’t need to speak to them. I go in my pj’s sometimes and during those times that I do they watch me like if I’m gonna steal the drinks or something. The morning crew when the curly haired guy was always nice and never felt like that when that crew was in. The crew now during 12pm just doesn’t even ask if you’re in for a mobile order when you’re waiting by there. Like if you’re not gonna help just put orders out there. I’ve gone in when I’m dressed well and never feel like that, but it seems like they assume wrong of a brow n...

No greeting from staff. No instruction to use their tablet screen to order. I was standing there for a few minutes before I realized what I was supposed to do....

The last time I went to a Dunkin was in New York before COVID, but I used to love their hash browns. I got those and the breakfast sausage sandwich. Both were terrible and had the texture and temp of poorly microwaved food.

There were maybe 7 pieces of hash browns, filling the bag less than half way (see photo). The tasted like they had been fried an hour ago, and then microwaved for 20 seconds. Luke warm and soggy.

The sausage breakfast sandwich was worse. A few degrees warmer than room temp with cold cheese on top. More soggy than the hash browns.

I won't...