Customers beware! We visited this karaoke last night and had an incredibly bad experience with the staff.

The karaoke machine wasn't working properly, allowing us to choose only a very limited number of songs. We called one of the workers to see if he could fix it. He tried to change the songs and restart the machine, and after a minute or two of silence, he said it was working and immediately left. We were surprised by his reaction, but when we tried the machine again, nothing was working. We had to call the staff for a second time. This time, the worker admitted that the machine wasn't fully functional but again left the room very quickly without offering any help.

At this point, we had no choice but to speak with the manager at the front desk. We approached the manager and politely explained the situation, but he immediately became defensive and, in a very aggressive manner, told us that there was no guarantee the karaoke would be functional. He then tried to gaslight us into staying by saying, "We have a great selection of songs; maybe you can try some other ones instead."

We were shocked but tried to remain composed and explain our side of things. He continued his aggressive ranting with statements like, "You are renting the room, not the karaoke machine, so there's no guarantee the karaoke will work at all" (which sounds like plain fraud if that's really how they operate).

I must emphasize that throughout our conversation with the manager, he never once tried to be helpful or understand our concerns. It wasn't just the manager who was problematic; the entire staff seemed to take pleasure in our frustration, with smirks on their faces as we tried to resolve the issue. I'm not exaggerating: the people working at this place are rotten and don't care about their customers for even a second.

They had one of our party member's driver's licenses on hold and refused to return it unless we paid the full price for the night, plus the cost of a tea we never even had a chance to drink.

Naturally, we refused and had to call the police to resolve the situation and retrieve the driver's license from these highly unprofessional people. Only after the police arrived did their attitude change, and they returned the driver's license.

We will never return to this place again. Save yourself a major headache and try a different karaoke place! The people working here have no idea how to treat customers—avoid at all costs!