House of Pho — Restaurant in San Jose

My boyfriend and I have been here a handful of times and the food has always been really good. We continue to come back because it’s some of the best pho we’ve had. But we’re getting really tired of the poor service. Particularly by the woman who has a long ponytail usually. She is incredibly rude. And not just to us, we’ve seen her be rude to other customers as well. She also clearly doesn’t care or pay attention with orders because she’s messed ours up and we’ve seen her mess others up but when asked for the right items, she is visibly annoyed and acts like it’s the customer’s fault. When in reality she just want to go back to sitting on her phone which is literally all she does the whole time if she’s not taking orders. And she will also talk crap about customers when she’s annoyed, she did it about us and another woman whose order got messed up last time we were there. It’s unfortunate because the food is really good and it’s cute inside but her whole demeanor makes it really hard to want to sit and enjoy the food and I personally don’t feel pho is properly enjoyed if taken to go. The woman who just had a baby who works there is SO sweet and is the saving grace of this place, they’re very lucky to have her and chefs that cook well. We’re hesitant to go back again because we’re over the poor service and might look...

If you are paying in cash here, please check the change exactly!☹️ Is she the boss? She shouldn't work at the counter if she's not the boss. She doesn't know how to calculate the money.

The older female employee looks busy. But there were no customers in the store. She came to take a order, I told her it was her first visit, but she looked like she didn‘t understand. I asked her what beef noodles were, and she said the menu on the left was all beef noodles. She urged me to place an order, and I made an urgent order. It was delicious. The different employee was kind.

I submitted my cash at the count, She gave me all her change for a 25 cents. But she made a mistake, and I went to the counter and asked her, and she saw that the change was not correct and gave it back to me. But that’s wrong, too. I taught her to numbers. She gave me more money again. I don‘t know if it’s a mistake or if it‘s intentional. She didn’t look sorry, she didn‘t even say sorry. If she couldn’t calculate the coins, she could pay me with dollar from the beginning. but I don‘t understand she gave me...

The food is great. I was a regular at the Sunnyvale location until they closed, and I’ve been coming here since then. I was there this morning and I will not go back after today. I went to pay for our food. I asked for to go containers and the lady had an attitude about it. I asked for 3, she starts looking at my table. I told her what I ordered and she kept questioning how many to go containers I needed. I told her to charge me for them if she had to, but she had a huge attitude about giving them to me, mind you I paid for the empty containers!! If I would’ve known she’d have a huge damn issue with me paying for to go containers and continue to talk shit after I paid for them willingly, I would’ve gone elsewhere from the start. I get it if I didn’t even bother paying for them, but I literally paid for EMPTY TO GO BOXES to put my left over food I had also already paid for! I left pretty upset, will not go back. It was the older skinny Asian lady with black long hair wearing all black morning...