MTeaShop — Restaurant in San Jose

I love checking out new shops that pop out in town but there are also reasons why I stuck to going to the staples. You would think that nowadays shops who start any kind of business would do some sort of research as to why shops fail or what things make customer happy. I guess not for this shop.

I saw that they made hot matcha lattes so I asked if they are able to make it hot for their brown sugar latte. The answer was no. So clearly not very flexible.

So I Instead ordered matcha latte with less ice. Since they won’t make it hot. Take note they also charge 25 cents more if you ask for no ice.

When the drink came out; the whole drink was overflowing with ice like to the brim. I asked them if they could remove some of that ice and put more drink. Instead what they did is remove like half of the ice and they then serve me this. As you can tell even after removing some ice it still has quite a lot.

If I just wanted to play games I would’ve gone to an arcade. These people really have the audacity to charge almost $7 for a drink and turn around and slap you with garbage service and product.

In short instead of saving a first time customer; even after showing the manager; they apologized but clearly not willing to make it right. Well they lost money on this because I refunded it and lost a first time customer as well. I stay away from places that don’t have common sense in customer service and don’t value people’s hard earned money. Go...

Really good drinks. Friendly Faces. Warm reception.

I would go here for the drinks only as of now because the seating areas are uncomfortable long term.

More on the drinks-

Ingredients and taste:

They get all of the ingredients fresh and they rotate through them often. It really shows through how flavorful the drinks can be. I have caught them just coming back from the store multiple times.

The taste is really nice because they don't make it overtly sweet and let the background flavors pop out more. I find alot of the times that other boba shops make mistakes or use tricks to cover up the taste. On my boba travels my journey included: too much sugar to mask the other flavors, use of tap water, or the fruits just taste a little off because they were past shelf life. This place is very strict about that.

Cups: the plastic cups themselves are very unique and thought out. I feel comfortable leaving it in the fridge without it cross contaminating with the oders. The hole is also big so you can fit a straw through it for boba.

It is worth the drive. Get the fruit...

Our drinks were incredible! My friend got the brown sugar fresh milk and the only feedback he had is that he'd like to be able to order it extra sweet (beyond 100%).

I had the chatramue Thai tea and it was one of the best Thai teas I've ever had! I love when it has the subtle floral hint in the background, so many shops when they make Thai tea somehow lose that in their prep process.

We also really liked the caramel boba, it was the perfect texture and sweetness. Not too sweet, not too soft, and not too firm! With a soft open like this, I know the grand opening...