Premium Pizza — Restaurant in San Jose

We've come here a few times already and I've noticed two things in those few times. 1) they had a deal going on for two small 2 topping pizzas for $20 for a short time. At first they were ok with mixing half with different toppings and then they told me no they can't split the toppings on halves. A little odd as it's a small pie and it's not like they're generous with the toppings but kinda distanced us with that deal. 2) we ordered a large pie last night, nothing special just a pepperoni with white sauce instead of red as we get heartburn from the red sauce. When my wife got home with the pie, I had to make sure there was a pizza in the box as it was so light in weight. Little disappointed as usually a pie from anywhere else usually almost touches or touches the box, sometimes the crust will climb the sides. Thus pizza was a little smaller than the box for a large and seemed as though there was hardly any sauce but a thin layer of cheese with a few pepperoni on each slice for a large, also very thin not that we don't appreciate a good thin pizza but for a large a portion should fill us up and we were able to eat more than half as it seemed as if there was few ingredients. This pizza is overall decent but seems as though they micro weigh out the ingredients rather than going authentic and making it in a way that a customer would...

Great pizza and I’ve given them A LOT of business but my experience last night and the lack of customer service that followed will keep me from giving them any more business.

I was promised a 6:15-6:25 delivery time and at 6:45 started calling since I hadn’t received anything yet. I kept being told that it was coming really soon, yet it didn’t actually arrive until 7:25 - more than an hour after the promised time. We ordered pizza for a quick and easy dinner which instead turned out to be a stressful experience wondering if dinner was actually ever going to come. When it finally did, everyone was starving and the late delivery meant my kids were put to bed later than they should have been, creating a whole other slew of issues.

To make matters worse, one of the pizzas was not even the correct order. I called the manager today and he was less than apologetic and refused to do anything to make up for what happened. As a result, I will never order from them again and encourage others to stay away unless you don’t care whether you get what you actually ordered and whether it comes anywhere close to the time that...

I ordered online a one topping pizza (pepperoni) and when I got home I realized I got a cheese pizza instead. I called and the guy, who clearly doesn’t care about his employer’s reputation, said that it showed as cheese pizza.

Then my husband called to order another pepperoni Pizza and the same person said that they are out of pepperoni! I called and said that I know they are out of pepperoni and that he lied to me because I did order a one topping pizza and got a cheese pizza instead and it’s clear why…. He didn’t care that I am going to give them a bad review, wished me a good day and hang up. Here goes another customer- who paid a ‘small business fee’ for her order.

Editing my review and changing from 1 star to 4- they called me the following day and apologized for the incident before they saw my review. Apparently the person who was there the other night left a note that I complained. They also refunded me for the pepperoni pizza and this pizza is tasty, so I am giving them...