Starbucks — Restaurant in San Jose

I made a mobile order and went to pick it up. One of my drinks wasn’t made and the breakfast sandwich I ordered wasn’t available. I have a few issue with this location and will not be giving them my business any longer. When I asked the young lady making my drink about the status of my other drink ( that should have already been made) she gave me attitude and said she was working on in but she handbrake even started even though she had already made one of my drink and started working on a different customer order. She then told me they were out of my breakfast sandwich (it seem every time I ordered said sandwich from this location, they are out even though the app states they aren’t. This happens more often than not.) I told her that I would need it refunded and she gave me some attitude. I went to the register and the woman working that post started the refund process when I mentioned that I seem to have an issue more often than not that they say they have something in stock when they really don’t. This woman was also rude (her tone not her words). She stated they get busy (understands for the morning rush but I stopped by after 11am well after said rush.) and don’t always have time to make things off. Finally back to the woman to was making my last drink. She knocked the drink over and about 1/3 of this drink got wasted, then she filled the drink up with some more tea rather than remaking the drink correctly and this threw off the flavor of the drink. I asked that it be remade as it didn’t taste like it normally would. Horrible experience and I will not be giving the location my business any longer. I would rather travel a longer distance for good customer service then to deal with their crappy attitude. The polite thing that should have been done we to apologize for the inconvenience but that never happened rather I was treated as an...

Eventhough this is the closest Starbucks to my home, I stopped coming here and my latest visit reminded me why. It’s one of the unfriendliest Starbucks I’ve been to. During my latest visit it first took a long time to even be greeted, then the person behind the register kept looking like they hates every second of being there. Then they gave me a bigger size than I ordered (and charged for the bigger size) and I only noticed after already out of there. I’ve ordered the drink I got many many times but that time it was completely off and really didn’t taste great. When I mentioned that, I kept getting more attitude.. in general this location seems to take forever. No matter if I ordered online and it would say 5-6min only to take 12-14min or in store. Go somewhere...

This may be the worst Starbucks store in San Jose. Garbage everywhere outside in the outdoor seating. That’s ok. This is CA anyway. The insiders also dirt with garbages on the floor and the tables surface are sticky. Also, the services were really slow. I finished my banana walnut loaf but the americano was still nowhere to be find. Then , of course americano came with no half and half If you cannot find the right person to run the store or cannot find a good location to operate the store just don’t open it. I came here for the Starbucks standards I enjoy. I don’t mind drive a little far away to have a real Starbucks coffee which worth the...