Jack in the Box — Restaurant in San Jose

I ordered online and when we got there to pick up our food. First they gave us the wrong order and we returned it. And They said our order was already picked up. We asked them if they show the order ticket before handing our food to someone else. And they said supposedly yes. We asked for the name of the employee who gave our order to the wrong person and the manager denied our petition. We also asked the “manager” to look at the camera to see if the person who picked up our order showed the ticket or not. She refused and didn’t want to give us our order. Bad service. Can’t even get a simple order right and the manager didn’t help at all. After like half an hour of waiting they finally gave us our order and they told us “here’s your order AGAIN” basically accusing us of stealing.

Supervisor or manager someone check the cameras please. I will definitely not be ordering online from you guys again. I was trying to save time but ended up wasting my time and was falsely accused of trying to...

I love jack in the box BUT THIS location just wow. They’re never busy but some how ALWAYS forget something the fries are cold as ice almost like it is ridiculous. I went yesterday bought one of the new dip and crunch well I was told to wait and when o received my order went home and I live around the corner let me be clear. The fries where cold. The dip n crunch was missing the dipping sauce and whatever I’m supposed to dip in. I ask for ranch because I ordered 40$ worth of food and 2 ranch’s is not enough well they even charge you for that just avoid this location all together go to the one on King and story or at willow glen like I said I live around the corner from this place where the Chuck E. Cheese is at and I will never come back. Worst service to be the only car in line and still get cold fries and...

I feel like the other reviews about like running smoothly is total bull. I’ve been coming here at least once or twice sometimes even more and every time I come I have to wait more than 20-30 mins in the drive thru. On top of that I used to ask for a whopper jr. WITHOUT cheese and kept receiving it WITH cheese. Told the worker once and he gave me so much attitude when I told I received it “every time” with cheese and and was kept saying “oh it shouldn’t be” , “that’s not possible” ….. like if it’s not possible I wouldn’t be telling you.. lol. Anyway I just gave from then on.. if I get it back cheese … then I do. Not going to waste more time after waiting so long in drive thru to go back and ask for another burger. Lucky I’m not allergic to cheese or else I’d be suing because allergic reactions...