I'm completely disappointed in this restaurant and how bad the quality of the business is now. I'd used to come here a lot when they first opened and supported them for years, and now returning after a long time, I can say without a doubt this place is TERRIBLE!

Let me tell you my experience. I ordered takeaway, a simple Nem Nuong Cuon (grilled pork spring roll) with no cucumbers because I'm allergic to cucumbers and a fresh coconut drink. First, they tried to hand me someone else's big pho noodle order and the coconut drink. After explaining that I ordered Nem Nuong Cuon (no cucumbers) and a coconut drink, they'd asked me for a receipt which they never gave me, then they walked off to the side and found a printed receipt that was completely rolled up with my order. Then, they did some random shuffling around as if confused, came back, and handed me my order. I asked again if this was my Nem Nuong Cuon (no cucumbers) with the noticeable coconut drink beside it, and they said yes whilst apologizing. Great, at least they said sorry... WRONG! I got home, and you can only imagine how surprised I was to receive my food with cucumbers inside!!÷&?/^@!!#×>=!!;$!! Did I mention I am allergic to cucumbers? Oh yeah, and you bet I had a bad reaction! 👎 Complete discomfort and utterly pissed. To the owners and workers... are you trying to drive your customers away?! Because I promise you are doing a darn good job! Never will I come back to your business, and I encourage others to choose someplace else. You will be happier that you did eat elsewhere - wait until this place figures out how to run a business again, take orders by listening carefully, and training its employees better.

Here are two other things I'd like to give feedback just within my short 10-minute stint while waiting on my order. Turn off or turn down your loud TV playing music next to the reception / counter because you can't hear your customers or even care to notice when they come in. I practically was yelling my order, but it seems like 'IT STILL CAME OUT WRONG!' (did anyone hear that?). Lastly, I saw 2 families walk out because they were either ignored or not even on someone's radar to be served / brought to a table. I saw at least 5-6 people working the back and 2 people in the front, with a room barely occupied.

Suggestion, close off half the room and/or outdoor seating if you experience too many online orders coming in. You exhaust your employees, and your business model is going down the drain - figure out what works and add boundaries to your operations so people are more efficient. Or, slim down your menu (only offer popular items that aren't complicated or time consuming to prep)..

I hate giving bad reviews, but I think you can tell how upset I am.. Who knows, slight chance I will come back in a few years, though competition is so fierce that you are falling behind badly Pho 90 Degrees. Do better. Good luck!