Starbucks Coffee Company — Restaurant in San Jose

I walked in and decided to use my actual name instead of an Americanized one. I always find it intriguing to see how "native speakers" react to names that aren't typical Westernized ones, and it often leads to interesting responses. Well, this time was no exception. The lady behind the counter, a middle-aged woman, remarked to the next customer in line, "went right over my head." It was quite amusing to hear this comment within my earshot, an apparent attempt to use me as a source of mockery or humor to transition into her next interaction.

Mocking customers using anaphoric English isn't acceptable, and I certainly noticed! So, I returned the next day and ordered using my new nickname, "overyourhead." I also spoke with the manager, whom I recognized as the person who had glanced at me after that incident. I intend to continue using this nickname for my orders at this location.

Self-deprecating humor is one thing, but it shouldn't involve mocking others. I hope that this individual and the culture that may support such behavior at this location can stop patronizing people in...

I hate to be a "Karen" but I feel this needs to be said. I received very unprofessional service this evening. I was there twice today previously and ordered Pikes both times. I came back for a refill the third time which is sopposed to only be 50 cents, or free if you have a starbucks card which I do not. I requested the 50 cent refill but they apparently do not offer refills on coffee like regular Starbucks and the asian worker was disrespectful and essentially lied about the refill policy. As a prior Starbucks partner (employee) at several different locations, I am very dissapointed with the quality of service and would expect much more from this company. I will not be returning to this particular store and hope that the employees there receive proper training on the policies that have been in place for quite...

Worst Starbucks for order ahead. The people working are nice but they lose my order almost on a regular basis now. Today I ordered ahead and when I got there it was crazy busy like usual so I sat and waited thinking it would be up soon. Well it wasn't so I had to bother them and ask. They have no trace of my drink so I sat and waited some more. I really don't know what's going on with the particular location but it's the only location I've had a problem with so I think this will be my last time here which is unfortunate because it's really convenient. PLEASE figure out how to get organized and not lose drinks. Blossom Hill Pavillion by my work is incredible. I haven't had one issue there and they are just as busy. Maybe partner with them to get your team up to...