Starbucks — Restaurant in San Jose

I went into location and had a really awful experience. I first went to the restroom and came out and as I was looking at items the cashier said "hello" in a very unwelcoming and condescending manner. More like he was letting me know he was watching me.

So I ended up mobile ordering and it was a very uncomfortable experience.

They didn't call any names for a mobile order. They had them hidden in the back, not even close to the counter so I was not even aware my order was ready or that was what they were doing. SEVERAL if not all baristas saw me looking at the counter and didn't bother to inform me that the mobile orders were not placed on the counter where there is a sign that literally says the mobile orders go there. So by the time I'm tired of waiting and ask, the bagel is already getting cold. It felt very racist and like I was profiled as I am a black woman and the baristas seemed very uncomfortable with my presence at this location in general. Even as the barista handed me the bagel he had a very awful attitude like he didn't want to do it and the whole situation was very hurtful and uncomfortable. I wasn't dressed poorly or acting in any obscene manner. It seemed like they acted differently only because I walked in because there was literally a sign that said they go on the counter and they didn't bother to call out any names. I have been to stores where they keep mobile orders behind the counter but they still call the names but the racist employees at this store didn't even bother to call out any names. They just saw me waiting and were rude and racist enough to just ignore me and assume I was trying to steal a $2 bagel that is $.45 at safeway. I wasn't treated politely or with any dignity at even a basic level at this location and it is very hurtful to be profiled. Awful employees. This was Wednesday...

I love this place. Every time I’ve come here staff is super friendly. They literally greet every single person that walks through the door. This Starbucks team really vibe together. I keep coming back because the atmosphere is stellar. This location is Drive-Thru friendly. They are speedy and I have hardly ever had to wait more than 3-5 mins.

Highly recommend 10/10. Special thank you to Ari and Moses.

If a drink is messed up or an ingredient was forgotten they’re really nice and are willing to remake the drink.

I notice that most people when reviewing a business they focus on the negative, but don’t politely bring up the issue so that it can get fixed. Almost all businesses are willing to fix the issue.

Facility is clean. I mean spotless! Each time I have been here this place is the cleanest compared to other locations I’ve been to. Restroom is nice and clean. Definitely...

If I could give this location zero stars , I would. This used to be my favorite location that I used to go to on the daily, as of 5/14/21… it's the worst location. I ordered my drink at 8:55 pm via mobile order and pulled up at 9:15 pm to collect my drink. The doors were locked, I saw my drink on the counter, I called numerous of times so I could ask them to bring my drink out to me by the door. I couldn't wait in the 10+ car drive through line because I was going to be starting work promptly after I got to this location. Very unprofessional and I don't want to do business with Starbucks anymore. I would have gone to Peet's Got but they closed earlier than Starbucks. Two thumbs down to...