Staples — Local services in San Jose

called staples yesterday. talked to a nice lady on the phone, and asked them if they took competitor coupons, explained that there was a tablet I wanted to buy, and that the 20% coupon said tablets were included in the sale.

she said, we take all competitor coupons for b&m stores in the area. there wont be any problems for the officemax 20% coupon.

I reserve the nexus 7 2nd gen online, and it tells me its ready for pickup.

i go to pick it up today, they tell me that sure they do take competitors coupons again. and then the tablet comes out of the gate, and the manager comes out. says, we take competitors coupons for everything EXCEPT THIS TABLET...

me: what?

manager: you can even buy the older generation tablet with this coupon.

me: why cant i get it with the new one?

manager: because i said so.

me: is that even a valid reason?

manager: its up to the store whether or not we take coupons. and i say no.

me: but your employee yesterday guaranteed that it wouldnt be a problem even for this tablet.

manager: you were misinformed.

me: i drove 30 minutes to get here, called in, and was told there would be no problems, and then you bring it out and you tell me that you can take competitor coupons for EVERYTHING except this ONE THING, just because you said so?

manager: nothing i can do.

i call bullsht on this. screw staples, at least be up front with me and tell me that the coupon wont work so i dont waste my freaking time, but to lure me into the store so you can pawn off another tablet on me is just f**ing ridiculous. at least say something like it wont work on any electronics or something so i dont feel like youre deliberately screwing with me.

note to staples: stick with your policies. its no wonder people are moving away from b&m stores when the customers get treated like crap. treat your customers right and theyll come back to you. but i just cant trust a store that tells me one thing and then slaps me with the other. that just aint nice.

the reviewer before is absolutely right. they will change the terms of anything just to sneak out of something. no sense in going somewhere where the customer gets...

This review is solely for who I believe is the manager. She was wearing a grey shirt on 7/10/24 @ 4:38pm. I dont normally leave bad reviews cause I know how it is, some days are better than others but whatever was happening in her day did not call for her to have the terrible customer service she did. My husband and I were looking to get our new born babies passport photo printed that we took from home. We used the crop tool online from US passport services. We called two days prior to verify staples could print it. The guy on the line said they can but they don’t really recommend it as they tend to not get approved.

I told her this and she right away ruled it as a me problem and said “no one in this store said that mam’” as if i imagined the whole thing or something. She then went on her walkie to try and mock me and ask did anyone here say you could print your own passport photos and I said you don’t have to do all that. I was just wondering why I was told that.

Super snappy, short and very dismissive. I wasn’t even going to make a fuss if you cant then you cant. But I don't think you gotta dismiss a customer in that way. Barely even making eye contact acting like im bothering her. This location is normally our go to but that was totally rude and...

I hope this store's manager realizes what a gem they have in Keke. She is knowledgeable, professional, extremely helpful and trains on the fly. I've been to this location twice in the early evening when there were only TWO employees in the whole store. Keke takes care of the printing/copy services and the UPS services. On 5/20/24 she and the only other employee were getting quite busy towards closing time, I had a copier that was giving me 'Morse code' instead of words, there were two people waiting for professional services and a customer needing UPS services. A customer came in wanting blueprint copying service at ~8:30 PM. She asked if they needed the job that evening. The customer responded "yes" and was politely told their ask was not possible due to the number of customers waiting (4) and the remaining time before closing. She asked the newby employee to assist with the UPS request while she continued to service the print/copy customers. Furthermore, she encouraged the newby with an offer to walk them through the UPS process. She never raised her voice, she showed no sign of impatience or irritation. She just kept providing excellent service, multitasking the whole time. If only it were possible to copy her. Keke...