Pizza Hut — Restaurant in San Juan Capistrano

I recently ordered carryout from your location and arrived when the estimated time said it was ready. After paying in-store, I was told it would take a few more minutes. The cashier left and returned 8 minutes later, only to discover that my order had been sitting in the warmer the entire time.

When I got home 5 minutes later, I was disappointed to find that the pizzas weren't packaged in the standard personal pan pizza boxes. Instead, they were stacked on top of each other in a foil container with a plastic lid, which had melted onto the pizzas. The resulting damage made the pizzas inedible, with hard and sharp plastic chunks embedded in the cheese and bits of foil between the slices.

As a customer, it's understandable that you're busy with a promotion, but it's concerning that the packaging used wasn't suitable for the product, especially since families with kids often purchase these pizzas as a treat. I hope you'll consider using your standard packaging or something safer to prevent similar issues...

I am a older man, who has been a Pizza Hut customer for many years. on 2/6/2023 I went to the San Juan Capistrano store at 10:45 AM to order a large, hand tossed Pizza with only mushrooms' and onions. Tammy was the order taker. she charged me $23.95. When I protested about the price, she would not budge. 15 min. later, I was presented with a full Vegs pizza with only the lightest sprinkling of toppings including olives and green peppers. When I examined my bill, I was up charged $1.74 service charge ???. the Pizza, besides not being what I ordered, was dry and tasteless. The Pizza was twice the cost it should have been, it was NOT what I ordered...Pizza Hut has lost it's way and a life long customer, I will...

First time ordering from this location. Unfortunately it may be my last. I ordered the pasta and paid extra to have cheese bread sticks. $9.99 vs $7.49 for just pasta. And I was ripped off. I did not get the cheese bread sticks. So was not too happy with that. Pizza did not have much flavor. Been years since I had Pizza Hut. Apparently quality has gone down. At least I got my cinnamon rolls! The delivery driver was nice so I will give them that. And the Fees good Lord Service fee and delivery fee and then of course adding in a top. So pick up your order if you can. Save some money and get everything...