Applebee's Grill + Bar — Restaurant in San Juan

Mega disappointed with the treatment and lack of respect. I went to eat around 12:45 pm and the person who greeted us rudely told us they have to wait 15 minutes, the place being empty (look at your cameras), I understand and I explain to my wife, let's go to another place to not to waste time and the employee occurs to say in a complaining tone "it's that we don't have employees", I had to turn around and tell her that that wasn't my problem, I can understand human situations, but I don't have to find out about the problems that they may have as a chain and much less affect me during my lunch break, and she tells me in a disrespectful tone, it's not my problem either. I told him to get the manager and she mumbled obscenities, she even told me out loud, in front of other customers, that I couldn't pass, depriving me of my right of admission when the cameras will see that I never passed the area of reception After about 7 minutes another employee arrives claiming to be a supervisor because the store manager was cooking due to the lack of employees, said supervisor was courteous, but refused to give me the name of the employee since they do not have name tags. In the end, I had to leave and I was lost for about 15 minutes without hearing from the manager, plus no solution and respect and my rights as a customer...

This a Saturday, around 1:30

low to be seated - Ok, understood, it is in a mall. Slow serving, but I cannot complain about the server. He was doing best he could. Drinks, a wait. Not the server’s fault, the bar serving them!!!

The Food. We wanted soup. Server says, let me check. I think we runout. He came back. “Yes, we just runout.” We order meals. But, have no silverware. Server brings one, then a second one, then he is embarrassed and says “we are running low and slow to cycle the silverware throuhg, do you object to plastic silverware?”. What choice do we have, right? Hungry. Food is brought. My kid’s grilled chicken was cold. We send it back to heat up. Once brought back, my kid had two bites and said was full. I tasted it, it tasted like cooked next to a fish. I am not the complaining type, so I let be. But, they do get a review. My stake? Way smaller than in the photo (and I ordered the 9oz). Dry and tasted reheated. Cost wise. Excessive for what you are supposed to get from a...

I was happy too see that Applebee's relocated from the hotel near by to this location on the Avenida Main Oeste (Sector Cambija). It is a lot more accessible, it has plenty of free parking and wheelchair access, as well as much more spacious interior. The day I went it had just opened for lunch and it was a week day so there were few people. Everything was lovely - order wait time, for arrival time, food was tasty and the restaurant was very clean. The reason I give a 4 as the review is because we waited so unnecessarily long to recieve and then pay our bill it somewhat tarnished our experience. So, as a constructive critique, remember the guests even when they are done consuming. Our server was very attentive up to this point. At one point I thought they were at shift-change, but then he appeared. Overall, I do recommend this location and service was good from the host, to the server and the...