Sonic Drive-In — Restaurant in San Juan

I got here and waited 10 minutes for someone to take my order. The girl working saw me parked out here and asked if she’d answered my call and I said no and she walked away. The car next to me pulled in after me, ordered, and got their food before I could even place an order. I let the carhop know I’d been waiting and nobody had answered. Finally the same girl answered over the speaker and I asked her if I could place an order because I’d been waiting for over 10 minutes and then she stopped responding. Finally the carhop came back out and said he would just take my order at the car and when I asked him if my speaker was broken he said he didn’t know. I wasn’t rude to anyone but for whatever reason the girl didn’t want to take my order. I asked for a manager and she said she’d talk to her. That’s such horrible customer service from a little girl that shouldn’t be...

#6777 Sonic. Very excited to try my home town Sonic and very disappointed. Went on Nov. 12 to get a burger and tots and when I ordered my #2 they delivered my meal within 5 minutes. Burger meat was cold and veggies were soggy not fresh. Meat tasted like it came out of a refrigerator instead of a hot plate grill. My tots were cold and very oily. Could not believe the quality of the meal. I tried to call the Sonic location but no phone listing online or on my receipt. I visit the Pharr location regularly. I guess I’ll continue to travel to the Pharr location for my burger fix. I understand that they call it fast food but we don’t want our burger and fries sitting under a heat lamp for hours. I rather wait another 5 minutes and get freshly made burgers and fries than getting served within 5 minutes with poor quality food. Make things right. Honest opinion from...

Service speed was ok, however I they left out my marinara sauce down my order of cheese sticks. I specifically asked for sauce and they even keyed it as it showed on the screen as I placed my order. However to my surprise when getting home.... no sauce. Additionally footling chili and cheese coney was ordered with EXTRA CHEESE. Again order screen showed the addition however good came with no extra cheese. Also New queso burger did not have the amount of queso as expected or shown on the screen the flavor was fine definitely would not recommend it or purchase anything at this location again based on what I hope to be good. Hope this location works on the Kitchen staff following the instructions for orders placed they get one more try before forever thing off my list of...