Fat Fish — Restaurant in San Leandro

I went to Fat Fish for dinner last week with a friend. As in the past, the food was lovely. We each ordered a specialty roll, each ordered one appetizer, she ordered water and I ordered a beer. Pretty simple, right? Our bill showed as $57 on the kiosk, which was reasonable. When the server presented the paper bill, an additional $48 had been added. My friend attempted to dispute the additional $48 charges but the servers as well as the owner continued to insist that the charges were valid. My friend did end up getting very upset and demanded the restaurant refund her $48. She was mostly outraged that they were very disrespectful and were talking to her as if she was an idiot and didn’t know what we had ordered. Eventually, they did say that they would refund only $36 of the $48 that they over-charged us. They said that they would refund $36 electronically and gave her $12 in cash. When my friend checked her bank account later, instead of seeing a $36 refund, she saw that in fact, the restaurant had CHARGED her an additional $36. Fat Fish owes her $36 and an apology. We will NOT be eating there again and suggest that IF you do, only pay in cash but still carefully...

I was happy with the checker she shortened my change. My change was a dollar something and she only gave me my change. My girlfriend only got water in her cup and knowing the girl at the register ripped me off for a dollar I checked my receipt and she charged me for two extra sodas and I told my girlfriend I wasn’t happy and I didn’t want to confront the young lady because I might get mad so my girlfriend went up there and the other girl was at the register and my girlfriend told her about the mistake and the girl who handled my transaction told the other girl in Spanish that my girlfriend got a bottled water in Spanish and that she seen her well my girlfriend speaks Spanish so she told her that she didn’t and the girl was only going to refund one drink but refunded two. My girlfriend didn’t even mention the dollar I was shorted. I was not Even going to mention it to my girlfriend until I seen the receipt. Food was good but I expect honesty when it comes to my money especially when I spend just shot of...

I usually call and order from fat fish with no problems staff always incredibly kind and greet with smiles. Today, i went to dine in for the first time and was very disappointed with my experience. I got there with my sisters, the greeter first said, “use tablet to order”. And when asked questions about food items I was ignored and dismissed mind you it wasn’t busy at all. The actual only person who had hospitality was the sushi chief which i will be going back to tip personally. My sisters and I ordered separate when it was time to check out I had asked for separate receipts the two young men didn’t quite grasp the situation completely and kept finding every excuse to not do it. He even said, “how much don’t you want to pay” insinuating I wanted a discount… which was very offensive. As long as those two young men are the hostesses if u can say that.. i will not go back. But again the sushi chief was the only person with...