Mr. Pickle's Sandwich Shop - San Rafael, CA — Restaurant in San Rafael

Went to the location in San Rafael with 3 friends who happen to be developmentally delayed, one of which wanted soup, specifically. We checked the menu and it had soup in it. While waiting for their turn, 3 adult men came in and tried to take their places ahead of my friends, however the server asked my friend for his order first, he asked for the soup and was told that they didn’t serve soup. That caused the 3 men to burst out laughing at my friend for daring to ask for such an item. Very embarrassed, my friend went outside to wait for the others. I approached those men and showed them the menu with the picture of a bowl of soup in it and reminded them that they were making fun of someone with a disability. Now, while it is not the business owner and employees fault for those men behavior, it is their fault for advertising something they re not providing. The soup had been advertised on their display menu, on their take out menu and on the live screen on the wall. As far as I know all this situation could have been averted if there was no false advertisement from the place. Too bad, we won’t be...

Long time MP's fan here. I've eaten dozens of their sandwiches over the years as it used to be my go-to when one was close to my work. They're quite tasty and far superior to any chain store like subway or quiznos.

Sadly, the price increases over the years have made the pickle brand hard to recommend. $22 for a sandwich chips and a soda is just a really, really tough sell considering it's more expensive than some of the sit down restaurants in the area.

It would almost be okay if they just went for the upscale market but the stores do not impart any kind of quality or care for the customer. Uncomfortable chairs, rickety tables, no ambiance. They're truly relying on nostalgia and a decent sandwich to carry their customer base these days, and there's simply too much competition in that market to give anything but a tenuously "decent"...

I ordered through Uber eats. I was in contact with my driver for the last half hour. They were over an hour late, taking care of walk ins way after my latest delivery window had passed. They were rude to my driver, and once they got to my order, they got it wrong. This store is a joke. I'm filing a complaint with headquarters next. Don't support such poor behavior from their employees. Don't eat there. After reading Mr pickles reply, I will add that they are lying. 2 drivers were involved. The first one gave up after waiting on them for so long. The Uber app, and yes I was checking and actually chatting with the second driver, kept on showing that Mr Pickles was wrapping up. Stop lying to cover your own assets. It is unbecoming. My...