Panda Express — Restaurant in Santa Ana

Update: 9 months later I returned here after a long hiatus at the request of my sons. The food remains very good. However, the service was poor, and the person assisting me was rude and hostile, and got the orders wrong (blending my sons' two orders into a single order), then acted resentful and irritated that my 11 year old did not want to share a plate with his younger brother. When I commented to the cashier about the experience, rather than apologizing simply shrugged her shoulders, and then said I could talk to the manager if wanted to. The manager, while very pleasant. was not the actual manager, and said I should come back to talk to the actual manager when she returned the next day. He acknowledged that he had had multiple complaints about the same employee, but acted like there was nothing he could really do about it. He also said I could call in, or provide feedback on the website, and referred me to the receipt. The receipt did not have any phone number other than the store's number. The online survey (The only way to provide feedback) was a three question survey: (1) How was your visit; (2) How likely are you to return based upon your visit; (3) How likely are you to recommend to someone else? No interest in actual feedback.

Really poor, disinterested customer service seems to be a company policy at Panda Express. The Kung Pao Chicken was actually very good, but not so much as to have to deal with the poor customer service.

Original Review I have been here twice, and the food has been very good both times, each time for carry out. What has been completely unacceptable is the portion size. The rice and/or chow mein is served in abundance, but accompanied by ridiculously small portions of the actual entree. Very small in comparison to other Panda Express outlets. It may be a training issue, but will unfortunately prevent me from...

had an extremely disappointing experience at this location. As someone who has worked as an Area Director for 10 years in the restaurant industry, I was shocked by the lack of professionalism displayed by the staff here. I witnessed two employees arguing loudly in front of customers, which created an uncomfortable and unwelcoming atmosphere. The cooks were laughing and clearly distracted, and the assistant manager—rather than taking charge—rolled her eyes, walked away, and didn’t even apologize for the situation.

As a coach in the restaurant business, I can say that this assistant manager desperately needs proper coaching. Managing employees' behavior, especially on the floor, is essential to creating a positive environment. It's about more than just serving food; it’s about creating a golden moment for the customer through outstanding service and operational excellence.

At the end of the day, we want to serve our customers with a friendly smile, a welcoming atmosphere, and top-notch service. This experience was far from that, and I strongly recommend this location focus on improving their team’s professionalism. I won’t be returning unless I see...

Update: WOW! They must save SO MUCH money by halfheartedly giving you a third of a scoop as an entree. My double entree fit in the single small portion, without touching the lid.

You can ask, plead, get on your knees and beg, you can even start and end every sentence through ordering and paying with "can I please got some soy sauce" and it won't make a lick of difference because they'll refuse to remember.

You could force them to, refusing to leave until the sauce is dropped in your bag, and by the time you get home, you'll realize it was chili sauce they gave you instead, just to get you to leave.

Their rice is literally inedible without any, so why are they so determined to save their .5 cents per customer and not include the...