Pizza Hut — Restaurant in Santa Ana

Made a phone carry out order because their website wasn't working and this was the closest location. The manager Briseida took my order and kept repeating the wrong toppings. I told her "half pepperoni ONLY" (I'm vegetarian) and she kept saying "half pepperoni and half pepperoni" (meaning the whole pizza). WHO WOULD SAY HALF PEPPERONI TO MEAN THE ENTIRE PIZZA?? I repeated myself 3 times and she repeated the same incorrect toppings until she said "yeah okay" at the end. Thinking she got it, we picked up the order and she, of course, put pepperoni on the entire pizza and wouldn't own up to her mistake. Instead of apologizing and offering consolations for our wasted time, she got defensive, accusing me of never telling her "half" & not using their online ordering. She said there was nothing she could do except make a new pizza. If she had taken accountability and actually acknowledged that she didn't listen, I would have accepted waiting for the corrected pizza. However, her pride and rudeness made her waste ingredients and everyone's time. At least I got a refund. Never coming back here since the past orders were terrible quality anyway (undercooked pizzas with few toppings even when paid for...

This review is for the Pizza Hut in Santa Ana California on Bristol and MacArthur Street. I had the worst experience in my life from a restaurant or pizza parlor the store refused to process and complete my order because I was using my rewards points and I was getting the pizza for free. Pizza Hut as a rewards system for all the purchases I previously made. Briseña and the store manger Gina refused to prosees my order. When I asked them why they simply said there is no way you’re going to walk out of here with four free pizzas even after I tried to explain that I placed my order online with my rewards points that I have earned by shopping with them. The employees were very rude disrespectful and did not care to help or hear me out. I would never recommend this place to anyone or to this location for any reason the sad part is that Pizza Hut has great food, but they are losing customers because of...

Just left this location. I ordered online and my order was ready at 8:15pm. Realized only when we got home it was the wrong pizza. Called to tell them I was on my way so they could start me a new one instead of waiting. Got there and nobody knew what we were talking about. After 10 mins they give me a raw pizza. They offer to put it back in the oven. I asked the supervisor for a discount on my order and she said she could give me a discount for next time. This was the first time in 6 years I have gone to Pizza Hut so I probably wont be back. She told me I would have to wait until Monday afternoon when Gina the store manager is there so get any real resolution. Now it is 9:10pm and I’m about to eat my dry crusty gross pizza. Thanks Pizza Hut. Also, not one employee owned up to this mistake and I didn’t get a single apology from any of the staff. People need to be...