Randy's Donuts — Restaurant in Santa Ana

Update 6/3/22 Decided to give them another try today, since I was in the area. This time I went in the morning (approx. a month since my last visit) hoping for a different experience. Nope - the donuts do not taste like LA Randy's! These are soaked in oil and the oil is nasty - I can't tell if their oil is dirty or old and/or they're just not frying at the right temperature. The chocolate twist soaked up a paper towel!! These again left a horrible aftertaste. If you've ever had a horrible, greasy egg roll from a resto & kept tasting it and burping it up - similar experience & taste (for some reason). Another box of their donuts in the trash, because no one could stomach them. I noticed they're opening a new Randy's in Riverside off the 91fwy, closer to home - hope it doesn't turn out like this one. :/

Update Bumped up due to responsive management; immediately took notice and responded in a professional & friendly way. I'm not going to reach out to the local store Mgr as suggested, but I'll give them another try! We are talking donuts, after all!

Staff is friendly, shop is clean, and there was a nice variety of donuts even in the late afternoon/early evening. The donuts were pillowy soft, however, some of them tasted like rancid oil!!! Almost had a fried fish taste to them!! To the point it gave some folks bad indigestion. First time having Randy's and this isn't what I expected at all. So disappointed!

Worst tasting ones: Choco glaze (round) Glaze twist (plain) Devil's food

I'll keep going to Donut Hub, like 2mi up the...

The butter crumb raised donut was fluffy and delicious. When I walked in it smelled very clean so that was very reassuring. Unfortunately, I had ordered a donut to pick up at 1:45 pm. Got there at 1:40 pm and there was a sign that they'd be back at 2 pm. Returned at 2:10 pm and I noticed my donut was not pre-packaged. What if someone got there at 2:05 pm and got the last 3 butter crumbs that were left? What if I had to pick up a few dozen for a gathering and was on a schedule. I mean that's why you order ahead of time for a pick up, to ensure you have the donuts you want at the time you need them. I was greeted upon entering and my donut was served with a smile which was nice. It came in a generic brown paper bag. I would've rather have had it in the wax lined small bag like you get at mom and pop donut shops or at the least wrapped in lightly waxed paper. That wax bag helps the donut stay fresher and doesn't get a bunch of grease spots. I was offered napkins and that was thoughtful considering that so many places these days don't do...

I always pass this donut shop on my way to work, but today was the first time I was able to try them out. Came in around 10:25am and there were three girls working the front. The first girl was friendly and offered to help if I was ready. I asked for a few minutes to look through all the options. No problem. Not 1 minute later I was asked again if I was ready by a second girl with a side braid and she seemed annoyed. I asked again for just a few minutes to make my selections. I asked that second girl a question regarding pricing by the dozen to which she responded with a blank stare. Feeling rushed, I picked out 4 donuts and made my way to the register. The third girl who rang me up was polite, but also seemed like she’d rather be anywhere else. I left the shop at 10:29. As for the donuts, the ones I picked out were just okay. There were so many that caught my eye, but after that encounter I just wanted to leave. There’s plenty of donut shops in OC that have a similar selection. I don’t see myself...