Starbucks — Restaurant in Santa Ana

Worst starbucks experience yet! The place looks messy and neglected. The glass display for desserts looked trampled on. Although the place was not busy at all, we waited 10 minutes for the girl 'helping' us to tell us that they didn't have an ingredient for the drinks we just ordered and paid for(she couldn't have told us this any earlier?). When our first drink is up she comes over and says, "I probably should have told you when you order but I can't fill your drink all the way when you order 'no ice'." (Excuse me? I ordered a trenta cup and you fill it up halfway because I don't want ice? No other Starbucks had told me that before). When we ask the lady to adjust the price since we got significantly less drink than expected, she has the audacity to say, "even if you order a smaller drink I'm only gonna fill it halfway" (...) (Excuse me, again?)

oh, and while we were waiting for our drinks, another guy comes in and doesn't get acknowledged. So, he goes and stands right in front of the Starbucks employee and the employee guy straight up just ignores him, continues to type on the screen without even looking up at the customer. After 3-5 minutes, another girl employee asks the customer if he had been helped, customer says no, so the girl tries to help him out and take his order, but the other guy that had just ignored the customer finishes up and says, "oh I'll help you out right over here sorry man I was just trying to take care of something". (What?!)

These guys clearly need a reminder of their role with their customers. The customer is giving you the opportunity to serve them and is not interrupting your work, but is rather the reason you work.

Also, to the employees there, would you like to get that kind of service next time you go to a...

Updated 2022-10-07 - I went to this store a few days ago, I needed to get some work done so I thought I'd get a drink and write a couple of emails then be on my way.

I was surprised to see a big banner up front saying "Grand Re-Opening" but when I went inside I was disappointed with the new store layout. If I thought this was a "pass-thru" store before in my original review, now I wonder why they even have a storefront.

The new store has about 1/4 of the space when you go in. They expanded the work area but greatly reduced the floor space for the customer. Before, they had 3 or 4 tall tables, now they don't have any. If you want a quick coffee or snack, it may still be fine. But if you want to sit down to enjoy your drink or food, don't go here, there is absolutely no seating.

-- orgiinal review---

This is what I think of as a "pass-thru" Starbucks, but it's fine and does the job. It seems that the majority of the customers use the drive-through service. This makes sense since the store is near a busy intersection and next to the on-ramp to the freeway.

The place is clean and neat every time I've been there. The staff is friendly enough. The only downside I've found with it is that they don't have power outlets, so if you bring your laptop or your phone charger and want to get some work done, you will not be able to keep your device charged. They have gone out of their way to cover the power outlets with blank plates. I suppose it is to discourage people from hanging out all day.

Parking can get a little crazy because of the location, but generally there are a...

Came here evening of 12/6 . I ordered a scone and some coffee . I used my debit card but then a minute later the girl comes back and says we're out of scones but don't worry I canceled your transaction so did you want to order something else , which I did so I ordered something else and then she charged me again but my card has a safety feature that will decline if it suspects a double charge which I did not realize at the time So I paid cash, Well come to find out she did in fact charge my card $12.75 and took my cash for the same amount and now I can't get a refund according to management when I called and spoke to the a.m "Jen" who pretty much says "oh well", tells me if I want my money that I can do a charge back through my bank which could take over a month, I don't want to explain but it's incredibly inconvenient to do a charge back and while It's only a few bucks i feel it's the principal, they should train their employees better and maybe offer a better solution for the customers , Like ...oh I don't know practice ACTUAL customer service . It isn't smiling while telling me oh well tough luck .. customer service is treating people with some degree of dignity and actually finding a solution to a patrons issue which was caused by incompetency on the employees behalf . ya crazy concept to expect competency instead of just saying oh well do a charge back to your bank, but I guess that's what happens when you have a bunch of spaced out kids...