Starbucks — Restaurant in Santa Ana

Usually I don’t do reviews and I spend my time here everyday and get to know the baristas. Today was different… I was going about my day with my family going through drive thru and waiting in line. When it was my turn I got the barista Joanna. I was ordering and asked for a steamed vanilla bean but obviously I was wrong and it was supposed to be a vanilla cream. She mentioned something that about the vanilla cream and vanilla bean but all i said was “a steamed vanilla” to see if that would be of any help. She seemed to already be annoyed to be helping me so I did not bother to think much of it since I always have an amazing AMAZING experience with the managers and other baristas. When we went up to the window everything was fine but I noticed she did not approached me like she did with the cars before me. When given the drinks I noticed I got a vanilla bean instead of a steamed vanilla cream. Once I pointed it out, she seemed annoyed and said “thats what I was telling you over there so we wouldn’t have to be waiting here” obviously that came to a shock to me because usually I never get this reaction. I completely understand it was my fault for not knowing my drink but the tone was negative enough for me to feel belittled. This was not acceptable to my aunts who were listening in and they felt disrespected that the youngest in the car who is a regular there, was being talked to in the most negative tone. They ended up telling the barista that she should not be like that and that if she did not like her job she should quick. Of course it’s understandable that she felt stressed, but I have done nothing but ask for a change of drinks. She seemed to be more worried about moving the line quicker. When we asked for her name and the receipt she sighed in annoyance and also when to the front with the other baristas to complain about me wanting a change of drink even though when i was ordering i kept repeating I wanted a steamed vanilla to see if it would clear up anything. All I wish for is that NO ONE gets the same experience of feeling stupid and belittled by a barista over not knowing the correct drink name and wanting a drink changed. Date: January 7,...

Awesome customer service Edit: A few years back, I had reviewed this place an awesome 5 stars, but after today, I was very displeased with how I was treated. Around 9:30pm I had mobile ordered a single drink for in store pickup. However, the lobby was closed. The employees had seen me try to open the lobby door yet they refused to walk my way so I walked around to the drive thru window in order to speak to an employee and tell them the situation, but I was told that I had to pickup my order through the drive thru since the lobby was closed. Unfortunately, I don’t have a car so I didn’t have a way of picking up the order, so I asked if he could just hand me the order after explaining him the no car situation. Take in mind that my order was shown as ready on the Starbucks app but he still refused to hand me the order. Even though I understand these are simple regulations that employees have to follow, I would’ve appreciated them shutting down in store pickup orders on the app since they are allowed to do so for their location, but that was obviously not the case. I’m a very emotional person so I began to have a bit of a meltdown since I was talked to in a very upsetting tone. But even after noticing my voice cracks, the man refused to hand me an order or a refund. I tried my best to keep my composure so I walked away and debated wether or not to make this review since I didn’t talk to a manager, but I realize that service workers like that man are payed to serve customers in the most accommodating way possible regardless if they’re having a bad day. The way I was treated due to the stores mistake...

My first visit to this Starbucks was extremely disappointing. I placed an in-store pickup order through the app and received a notification that it was ready. When I arrived just before 10 PM, I found the doors locked, and I was confused since the app didn’t mention the lobby would be closed.

I drove up to the pickup window and informed the employee with bright red curly hair, that I was there to pick up an order for Lily. Instead of just handing me my drink, she spoke to me with a rude and dismissive attitude, telling me that next time I should notify them at the drive-through window instead of coming straight to the pickup window.

Why was this necessary? There was no one behind me, and my drink was sitting right next to her. Her dismissive tone and lack of customer care were completely uncalled for. It felt like I was being scolded for something I couldn’t have known, especially as someone who usually picks up orders in-store.

This experience left me feeling unwelcome and frustrated. It’s upsetting to be treated like an inconvenience when all I was doing was picking up my order. This kind of service is not what I expect from Starbucks, and I’m seriously reconsidering whether I’ll return to...