Firehouse Subs Creekside Place — Restaurant in Santa Clarita

The Firehouse sandwiches are great, no complaints on the quality of the food. However, I had a negative experience with the manager on duty the day of my visit. I somehow, my mistake or the attendant at the register, ordered the wrong size sandwich ( small when I wanted a medium). When my sandwich was brought to the table, I advised the waiter that I wanted the medium and not the small. My receipt indicated that I had paid for the small sandwich. The line to order another sandwich had grown and waiter said he would take care of it. He took the sandwich back, returning a few minutes later. The waiter advised that his manager (Jacob) said that if I wanted another sandwich I would have order one. I would have to stand back in line, order a sandwich and wait for it, while the group that I was with finish their meal. In my opinion, the manager should have talked to me in person and given me the chance to pay for another sandwich without standing in line. When I confronted Jacob in person, he gave me the impression that he thought I was trying to scam a sandwich out of him. Jacob needs training on how to deal with customers. He is confrontational and does not understand the importance of customers to a...

Best sandwich shop, HANDS DOWN. I do highly suggest eating in instead of dining out, the food is far superior when it is served fresh and the meat is hot and the bread is nice & crunchy. Don't get me wrong, it is still delicious when you bring it home, but the bread does tend to get a bit soggy from all the meat by the time I get to my house (which is about a 20 min drive). I think what I appreciate most about This place is that the meat is very high quality and very fresh, it's even better than the boar's head from the deli. It seriously is the best place ever and subway, jersey mikes, jimmy johns, and Quiznos will never, ever compare. I once ate firehouse every single day for three weeks straight... It is seriously that good. I get a simple turkey sandwich on wheat with provolone & lettuce (trust me it's simple but lots of other sandwich shops manage to mess this up somehow) and my boyfriend always gets their beef & cheddar brisket, one of the more popular items on the menu. We are both obsessed &...

Firehouse Subs is my favorite place for hot subs. There's a Jersey Mike's nearby, and a Jimmy John's a couple miles away--JJ's is great for cold subs--but for hot subs, Firehouse beats them all hands down. The Hook & Ladder remains their hallmark. The medium size makes a good meal, with maybe a small pack of Lays chips and a soda to wash it down. Their chili is terrific too, if you haven't tried it, don't miss it! I've tried all their subs and while they're all great, Hook & Ladder remains their best. Oh, and if you're a vegetarian you just might love their Veggie sub which is awesome too. There's seating inside the restaurant as well as outside. Service is quick. There are non-gendered restrooms. And if you have a sweet tooth, they also sell brownies which I've never tried so can't comment on, but I wouldn't be surprised if they were as good as their...