uBreakiFix - Phone and Computer Repair — Local services in Santa Clarita

TL;DR: I am a techie, and was absolutely amazed with the results I got after repairing my year and a half old Samsung Galaxy S8 (which is difficult to do). The repair was $300 and it was totally worth it because it was certified by Samsung, the manufacturer, and they didn't just replace my screen and glass back, they also replaced the side panel along the borders. The repair took under 2 hours, and my phone was practically new. *If you're thinking about this place you should head over, check it out, and consider your options, but remember, this place does things properly, will not take risky shortcuts, and will give you detailed information.

*And look up the parts that your phone needs. It will help you understand the pricing they give you, and don't forget to include cost of labor because handling or repairing electronics is difficult, especially the tiny ones in a phone the size of your hand

On Monday, I went into this uBreakIFix location with a shattered Samsung Galaxy S8 screen and glass back, and dented side panel. The gentleman at the desk told me they would need to ship in parts (because my phone is an uncommon color) and that they would get back to me in two days. I gave the $100 deposit (for MY particular device) and waited. Two days later, I got the phone call and headed over. After getting the call at 10:30 AM on Wednesday, I headed over at 12:30 PM, dropped my phone off, and waited. Under 2 hours later I got a second phone call (from a different device, of course) and they had my phone ready. I walked in, paid the remaining amount, bringing the total to right around $290 (keep in mind that my device is only about 2 years old, and it has top-of-the-line parts), and walked out. My device was spotless. It was as though I had just taken it out of the box. These people do a wonderful job and explained everything clearly. I looked up the parts myself and they would have cost around $220 plus an unknown shipping cost and date, and that's compared to the next day shipping uBreakIFix had access to for my parts. Another $70 got me parts that are DEFINITELY from Samsung, the manufacturer, and kept my phones water resistance (which unauthorized third party places CANNOT ensure, no matter what they say). I'd reccomend anyone with a messed up device to AT LEAST head over to this store so they can look at your device. Consider your options, but know that this place is legit.

P.S This review is so long because most of the good reviews aren't detailing why this place is great. Some of these reviews have 3 stars saying they got EXACTLY WHAT THEY WANTED. I got MORE than what I wanted, so this place deserves a detailed review explaining why I...

Friendly people. Location is in a strip mall with inadequate parking. My phone needed a screen protector replacement. This is the closest authorized Samsung repair center to Lancaster, so on March 17, I scheduled service through Samsung Care for a repair to occur at 6:30pm on March 23. I received a text from Asurion asking me to confirm the appointment on March 18. I responded in the affirmative. That brings us to today March 23. I drive the hour it takes to get here solely for this repair. Tech tells me it takes 3-4 hours for a screen protector replacement, because they "have to run a diagnostic"...for a screen protector that's peeling... Tech also says the repair costs $30 instead of the $19.99 quoted by Samsung, AND they may not even do that repair anymore. 🤷 Tech says they tried to call, but my voicemail was full (thanks political robocallers for filling my voicemail all the way up). Couldn't they have let me know by text? I received and responded to a text. Couldn't they have checked to see if they actually perform a repair that got put on their calendar a week earlier? So then tech offers to schedule another appointment, but I should call the day off to see if they can fit me in and if they will actually do the repair. Sorry, what? If you commit time on your calendar to do a repair, make gosh dang sure you can keep your commitment. I've already wasted almost 3 hours on this. There's no "I know you blocked out 5-6 friggin hours of your Saturday for a minimally important task, but we committed to a job we cannot do. Sorry I guess." Now, I don't blame the tech as much as I blame Samsung...

Dropped off my PC for repair at this valencia location. An hour later i got a call to come back in. The technician told me it was running for an hour without issues and he took several steps to troubleshoot it but it still needs a $450 motherboard repair. The manager came out and told me that it was drying in the dehumidifier for an hour because it's "standard procedure" for any water damage. So which one was it? Was it running for the last hour or sitting in the dehumidifier for the last hour? The manager apologized for giving me wrong information so I brushed it off. But still doesn't explain why they didn't dehumidify it if it's "standard procedure". STRIKE ONE.

The manager turned on my PC and opened the event viewer and told me there are no logs that show hardware issues. Bro, I'm a software engineer and know the event viewer is for scheduling tasks not for troubleshooting hardware. STRIKE TWO!

We continue talking through the steps the technician has taken. He tells me that he reseated the RAM and the SSD so i opened my PC and asked him to point to where the RAM is. He didn't know. STRIKE THREE.

I asked if they would refund me for the bad business i received and the technician said no so i left as an unhappy customer. I will also report to BBB as a scam and post on my social media channels. These people will look you in the eye and LIE to you to...