McDonald's — Restaurant in Santa Clarita

Of all the McDonald's in the area and I don't go to many, this is my favorite though there are definite signs that improvements need to be made.

First the restaurant itself in the dining room is very clean, I'm not sure how often employees come out and sweep and clean the tables but it's enough that the restaurant looks tidy.

Every time I have used the bathrooms here, they are clean and stocked and without foul odors, which is about the best you can expect for a fast food restaurant bathroom.

They do have a couple of kiosks where you can order your own food. However they're supposed to have numbered tents on the side which are never there and no one ever replaces or stocks them. Additionally, you have to walk up and ask for a cup for your drink. And I would say about half the time the receipt paper is empty. They need to do a better job of keeping the kiosks stocked. Especially since there is often no one at the registers as they are busy working and assisting the others in the back. This of course leads to another problem where people walk in and are standing in front of the registers and because there is a wall with a bank of order/tv screens, someone in the back would have to look around the corner to see if someone was waiting. They need to do a better job of monitoring that.

I do commend the workers who I don't see slacking off in any way, and are always busy and friendly. I do wish they would bring back the dine in trays and start refilling the automated ketchup dispenser. It's time, don't blame covid.

This location always has a line for the drive-thru so if you come into the parking lot and don't see a line consider yourself lucky.

I will say that I did order the mobile app and that my order took approximately 10 minutes to fill which is not bad since I custom ordered my sandwich. And the french fries were very hot and I will always be happy to wait for fresh fries. The mobile app worked well and when my order was ready, the employee said a number I didn't recognize and then added "mobile order?" So I can say that the mobile app works flawlessly.

I do wish that this location would upgrade their soda fountain offerings. The same old tired soda choices in a world where many restaurants now have Coca-Cola freestyle machines stands out as archaic and not customer centric.

I don't know I recommend this place and have never received a stale sandwich or cold fries. Fresh food. Isn't that what...

My wife and I picked our granddaughter up from dance class. She was hungry and asked if we could stop at McDonalds, so we did. Our order consisted of a Big Mac, an order of chicken nuggets, a Quarter Pounder and a medium drink. We've always loved the food at McDonald's, we've enjoyed their burgers when they were just fifteen cents, but on this trip, our bill was in the mid to high thirty dollar range. So, not only has McDonald's substantially kicked up their prices, where a family with kids spends a good portion of food budget, but another thing quite apparent is the shrinkage of the size if their sandwiches. When you have to eat twice as much to get a decent filling meal and then your wallet empties twice as fast for less, and to boot, the customer no longer enjoys the happy smile when greeted by the person at the counter because to save money, McDonalds has installed kiosks where the customer has to enter their own order. How impersonal is that? So, I still get the same old great taste of my Filet 'O Fish, I just have to save up for a month to...

So I went on my lunch using the McDonald's app to use my points. I used 2 1500 to get a free McChickens when I get there the second points wasn't going through it kept delaying error. So I went ahead and waited to talk to a representative. He explained you would accumulate the points. I told him I did and it's already been deducted. So he says let me think how to solve your issue. So he said I can do this give you one mcChick for free and the next one with be 2 something. I responded to him that so you're telling me I lose my points that I spent. Than he said oh yeah .... Hhhhhmmmmm he tried to do it again and give me a loop around so I showed him that these had 2 different codes. He than responded well it's not in the system I don't even see it at all. So now I feel like I'm being accused of trying to rip off McDonald's. It's just 2 chickens. So unfortunately I lost my 1500 and I must say these employees are definitely not for...