Burrito Factory — Restaurant in Santa Clarita

I'm posting this review for both myself and someone else that I know: of all the locations, we visited the one located at 21032 Devonshire St Ste 103, Chatsworth, CA 91311 the most during the early 2000s and had little to no complaint overall, that is, until it changed to the current owner(s) (we aren't sure if it's been the same owner(s) the entire time). To continue, one of the last times the other person I know visited this business, he ordered a mucho macho burrito, and emphasized to the employee to add meat (keep in mind, this burrito should already come with meat), while he was eating, the burrito had almost no meat in it. Furthermore, he asked one of the employees why he kept receiving food with little meat, their response was (paraphrase): "the owner mandated that they put as little meat as possible in the burritos." Another time, we were together when we ordered like usual, and once again, he asked the employees to add meat to our food, and they assured us that they would, however, when we got our food and were eating, my burrito had lots of meat while his had none. To note, I was a minor during this time, looking back on it, I interpret them putting meat in my burrito not as a act of kindness, but as another insult to the person I was with. While he was confronting them about it, both of the same employees had scandalous smirks, afterwards, I reluctantly finished my food while he chose not to eat anymore all the while watching those two employees for anything unusual. In conclusion, both of us has yet to visit any of their locations since, if still owned by the same person,...

Love this place EXCEPT the drive thru experience. If you walk in, so issues. The counter staff is courteous and attentive.

When you drive through it's a completely different world. It turns into a shouting match back and forth because the person can't hear you, and you can't hear them. Then at some point they get annoyed that you ordered more than two things and get really short and almost snarky. Then the wait in the line to get to the window literally takes 10 minutes or more (I've actually driven off in the past because the wait is so long), and then when you do get to the window it's another awkward experience. The window is so high that it's a huge effort for the staff to reach down to you and you reach up to them. You absolutely can tell they much prefer cash experience. They hate putting in the effort to actually have to reach out further with the machine so you can swipe your card.

Other than that the food is excellent! They really should reflect and then invest in their drive...

Growing up in Santa Clarita, I had always driven past The Burrito Factory and finally decided to give it a try. We went on a Friday evening and the place was busy, which felt promising. I ordered the Carnitas burrito, chicken tacos, a cheese quesadilla, and chips.

The Carnitas burrito had tender meat, but the flavor was mild and about halfway through I noticed quite a bit of grease pooling on my plate. The cheese quesadilla was the standout item of the night. My wife enjoyed her chicken tacos, though I found the chicken a bit dry and the tortillas tougher than I prefer. Chips seemed to have been made earlier in the day.

Inside, the restaurant could use some refreshing. The salsa bar was closed, several lights were off, and I noticed a “No Photography or Video” sign, which struck me as unusual but perhaps understandable given the condition inside. Staff were polite, but overall the food and atmosphere didn’t quite live up to the excitement I had from seeing this local spot for...