Jack in the Box — Restaurant in Santa Fe

ALWAYS a bad place to go to no matter who is on staff, what time it is, or what day it is. It is the only place open 24 hours in this town and they know it. They will mess up orders more often than not, are always incredibly rude (probably passed on through training as a "culture" since I've worked in places like this and know what this looks like.) It doesn't matter who you get at the window, it will always be bad. The few good staff they've had over the decade I've been coming here as a last resort never last.

Tonight, I had to swear off this place. We have a Whataburger being built down the street, and everyone in this town can't wait for it because we want to abandon this place for our late night fast food dinners.

We just had the most disturbing and unprofessional experience from A FAST FOOD PLACE where the bar for standards is literally on the ground, and they somehow manage to do the limbo underground. WHY is it that there's a 5 minute wait and we HAVE to wait in the parking lot while you stare and laugh at us through the window while serving other people through the drive thru? WHY are you being snappy and rude while telling people they have to wait in the parking lot including saying "I CAN'T have you wait there! Go to the parking lot!" When it takes longer than 30 seconds for us to move out of the speaker area? If something is seriously going on and you're not just pranking people you randomly, WHY are you pointing and laughing through the window?

We don't know these employees and have never caused any incidents that would have brought this behavior out of anyone. We don't know what was going on and we were offered no explanations. We had to just leave. What did we do that warranted getting laughed at? Are your employees just lazy and getting their kicks doing this? It's midnight! There was one other car there who only ordered a shake and we watched you give it to them in the drive thru in front of us! I've already sent my "feedback" through Jack in the Box's reporting system.

So, no dinner for us tonight, I guess? We get to go somewhere else in a town that has no other late night options after long days of work? They couldn't be bothered to come out to the parking lot they told us to go to or explain what the heck was going on so we left after the second 5 minute wait because we weren't going to sit there and be blatantly laughed at through the window of the dining room when we didn't do anything or even talk to them other than saying "okay" when they told us to go to the parking lot.

When Whataburger comes to this town, this location is going to go out of business. Take this as an actual warning because your reputation in this town is and has been terrible for over the last 5 years. Everyone in this town is sick and tired of dealing with this location. There really is no other Jack in the Box this terrible and I've been to nearly every one in the county. This location WILL go under the second there is any competition because we just can't...

Food tasted fine but the guy at the drive thru window kept getting our order wrong and it took 6 times get it correct , then gave us attitude and we only got part of our order. We wanted 4 plain sausage and biscuits, which should have only cost appx $6, he was charging us for the sausage egg and cheese biscuit for $4 each, every time we told him that was not correct, he'd ring up the same thing again (5times), we tell him no 5 times, finally some one else rang it up correctly. I understand if he was new or didn't know how to ring it up correctly, then ask how to when the customer is telling them over and over it's not right and they keep doing the same thing and then give the customer attitude. Take him off the window because no one wants to deal with that after waiting for almost 10 minutes for him to take your order and then get it wrong repeatedly. I would have just driven off if there weren't cars in front of me and a line of cars behind me. I love it when David is at the window, order is always right and he is always friendly...

Thieves! Thieves! Thieves! Went through the drive thru at the Santa Fe, Tx location, back in Dec. After I gave the girl my card she quickly told me to pull around the front to get my order. Got back home realized I didn't have my debit card. Tried to call and they wouldn't answer the phone so I went back up there and asked if they had my card, they denied having it. I had locked my card, but not before an employee took my card to a gas station down the road and put over $180 on my card with gas and Vape products. Filed a police report, reported it to the manager and also a district manager. They knew exactly who did it and said they were going to fire her. Well yesterday, three months later, the girl that stole my card is still working there. They are all in on it. Don't go there. The food is always cold and they can't get your order right anyway. I haven't been back there since and will never go there again! Thieves all the way from the employees to the manager and...