McDonald's — Restaurant in Santa Fe

As a person who has worked in food service for years, I never really leave negative reviews. I know that they only contribute to the exploitation of the workers by huge and harmful corporations. However, as a Door Dasher, I need to protect myself and my stats. This AM, I accepted a Dash order to pick up at this location. I went in and informed a worker which DD order I was waiting on. They said it needed hashbrowns and would be done shortly. I waited patiently as they were in the middle of a breakfast rush and I know exactly how that is. I started to think it was a long time to wait for one hashbrown. The time came for me to able to drop the order without it affecting my stats, but I kept waiting. At one point, I saw the worker I originally spoke with pick up my DD order (I assumed to hand it to me) but his manager said something to him and he put it down. I finally received the order and the manager (said her tablet showed I'd been waiting 10 minutes and) asked me where I'd been waiting. I said, "Right here at the counter."

I thought, no big deal, I just got overlooked from the rush. Well, I deliver the order and get confronted by the customer. Apparently, the manager had called her and told her that I was late to pickup so it might be cold. After politely waiting for the order for 10 minutes instead of cancelling, it was disappointing to me that the manager knew full well she had called the customer when interacting with me and didn't apologize at all. I understand it was just a mistake, but I am in an extremely financially stressful time rn. I need my stats to accurately reflect the care I put into each and every order. I'm not in a good place to get confronted by customers that got told something that wasn't even true.

I understand that certain dashers cause harm to those working in restaurants and she was probably just covering herself. I just need her to know that I'm not her enemy and never deserved to be treated like that after so kindly waiting while her store was getting...

All McDonald's serve the same thing, but what wins and keeps loyal customers is customer service.

Upon arrival, a young man asked me if he could take my order, I told him what I wanted and he told me to proceed to the window, I told him that I had not finished ordering yet and he replied that if Iwanted to make another order I told him that everything was in the same order. Arriving at the window was a young woman who repeated the order of just one sandwich, I told her that I had ordered something else. At this point her attitude was a little defensive, I asked her who was the guy who took my order and she said she didn't know, I paid and she gave me the change without saying anything else; thank you, good day, nothing!

Arriving at the second window, the woman there also had no uniform, name tag, nothing to help me identify her. She gave me part of the order and told me to park further in front. After five minutes, a guy came out and gave me the order and that was all, not another word. Unfortunately, none of them had a name or a uniform to identify that they work there.

As you can see in the photo, that's how they gave me my sandwich, I didn't want to go back fearing that they would do something to my food but I ended up throwing it away and I only had the coffee which I ALWAYS order 3 splendas and 7 cream and he understood 3 and 3.🤷🏻‍♀️

The visit to this McDonald's was my worst one because of the terrible service and attitude they have to help. Customer service should be top of the list even when working under pressure. I try to do surveys and reviews understanding their environment and current work situation to somehow understand their attitude or performance, but this time I couldn't find a justification for their attitude and lack of customer service. And most important, they're dress without a single thing that tells me they work there. No name tag, no...

Early 2018: 5 stars.

When its not under construction, this place is cozy and comfy. Old retired dudes are here every day at 6am.

Edit update, 08/12/2018: 2 stars.

So, now that the construction is complete, i have some updates. Flies. The flies in here are pretty bad, especially towards the back of the dining room.

And, the service has plummetted. So the owner has now installed the self ordering touch screens, and to pay for it, a cashier has been removed from the labor staff. Before the construction, you could walk up and order from someone willing to take your order. Now, you are being forced to use the touch screens, or wait 5 minutes before a manager or employee can get free to take your order.

Dont get me wrong; the updated renovation spent on the construction looks nice. But, the added flies towards the back of the dining area, and the reduction in human interaction, is a bad move.

Finally, i realize that the security locked bathrooms is intended to keep certain people away, but keeping the doors locked during normal dining hours is a bit frustrating. Yes, the other McDonalds on St. Francis does the same thing. But realize this; there is no permanent cashier now, so having to wait until an employee/manager is free to then ask if you can use the bathroom, is a bit frustrating.

I think i will pass on this place for my...