Dolan's Den Bar & Grill — Restaurant in Santa Rosa

Rude, nasty, condescending bartender, Shawna.

Was recently visiting my sister in Santa Rosa from NJ. I Stopped by here September 7th because I knew they had Guinness draught. The bartender, Shawna gave me a condescending look because I asked her, "did she know how to pour a proper pint of Guinness?" I had been in there the previous week and the bartender didn't know hour to pour a pint of Guinness but listened and learned and thanked me for telling her so I did indeed have a reason to ask the next bartender. She then proceeded to pull a chilled beer glass from the cooler. I asked for a Guinness glass and she snipped, "they're not chilled." but begrudgingly got one and started to pour. She stopped 3/4 way and put it aside. Then gave me another nasty look and went back after 12-15 seconds to top it up. As well as the lack of time she waited for it to settle plus the fact the gas looked extremely high on that tap combined for a 7/8's full bubbling cascading mess which she plopped in front of me. I said, "that's not a good pour" to which she said, "it'll settle down, give it a minute." I said, "I'm not drinking that" and picked it up and threw it out. I stood up and she said "Go"

As I was leaving and turned and said, "you DON'T know how to pour a proper pint of Guinness" to which she replied, "oh shut up"

I wish I had taken a photo of the pour, it was the worst pint of Guinness I'd ever seen and her but she's a 50 'ish brunette with slightly curly hair.

When I got back to my sisters house and told her the story she mentioned that herself and her husband had a similar interaction 6 months previously with that bartender.

I stopped by during the week and spoke to manager Shannon and told my story.

Shawna has been there years and works Sunday nights, Saturday afternoon, Wednesday evening plus various other day shifts during the week. If she's working, don't stay. This woman should definitely not be in any service position.

Oh, BTW. I'm Irish, drink lots of Guinness and have been a bartender in Dublin, London, New York and various bars in NJ for over 35 years, so I do know what I'm...

Right, so I fly into Santa Rosa from Seattle to buy a car that Skyline Auto Sales tried to hose me on, so I'm already in a bad mood... and without a car. I had made myself reservations at the Hampton because they're always, always the best place to stay no matter where you are. Now I'm looking for someplace to get something to eat and maybe drink a little too much. Google Maps says there's a bar and grill within easy walking distance, so I'm off. Little did I know that I'd find my home away from home. This place was fantastic! When you order a whiskey neat, you get a real glass of whiskey... not some perfect one ounce pour. Their Rubin sandwich is one of the better ones I've ever had, and I've had them all over the country. The people were incredibly cool. The two beautiful bartenders were running to keep up with the Friday night crowd, and they never let the smiles leave their faces. There I was, just sitting by myself, and the regulars in the place started conversations with me like I was an old friend. Man!! Even after wasting a crud ton of money to come look at a wreck of a car, I'm glad I'm here. You guys made my Veterans Day! Oh, and those guys at Skyline should not be trusted whatsoever, just sayin'.

Below, Google is asking how much I spent, which isn't exactly a fair question because I not only ate dinner, but I drank and partied all night, and only ended up spending something like $75 after the tip... I mean... of all the money I threw out the window that day, that $75...

Rita is one of the worst bartenders EVER, idk if she thinks because I am woman she wouldn’t serve or acknowledge me but I came to enjoy a nice night out sing some songs and enjoy the atmosphere, I enjoy when I come there and her detail to knowledge and or her surrounding seemed a bit off? The coke residue on her nose gave away the reason why I was tended to for almost 45 min to an hour….. mind you I was sitting alone. As a woman in the industry and having a day off and having her dismiss me and my request and telling me she would get to me in a moments time but only tenders to men “because she said her big tippers” and I never felt so uncomfortable or unwelcomed in this place! I will make sure I know her schedule so I make sure I won’t show up on...