Panera Bread — Restaurant in Santa Rosa

This place used to be my favorite over Starbucks but now I won't ever go back they take forever, so one time I ordered through the app and went in for the first time to see if they where just short staffed like most places, they had a ton of people in there. One girl was telling a story and 3 of the people bagging and taking orders where listening to her saying F-in this and that and I watched another girl pick my sandwich out if bag 3 times before finally putting it on counter almost 10 mins late not even say my name or anything so when I went and grabbed it and didn't say anything since why would I say thank u after a experience like that and the girl that did that bagging was like REALLY! Like she was taken back by by the fact u didn't say thank you for her poor service. Can't wait for Dutch brothers so I can get my coffee and food at a...

Really bad experience and won't be coming back, even though the food was mostly good. The cashier kept asking over and over to clarify what we wanted, and she still charged us wrong. (Also, no prices on the receipt?) We asked for the You Pick 2, Mac and Cheese and Tomato Soup. She charged them separately with a baguette on both. It was very odd and very expensive. The portions were incredibly small on the soup and Mac and cheese. My boyfriend got the fuji apple salad and the teriyaki broccoli bowl as a You Pick 2, both very large portions. Every table was dirty. There were dishes piled up at the trash cans. The floor was covered in crumbs. There had to be 7 employees there at least, all standing around in the kitchen and not working on the front that really needed attention. Very...

Every time I come here, they messed something up on my order. This time I chose to go inside and order so I wouldn’t be surprised on the highway with my order being messed up again the cashier didn’t listen to me properly didn’t put my proper order in when I get my order, it’s not the proper bread for the sandwich. None of the things that needed. They were out of options and never gave me the option to choose which would I would like to get my money back and I was told that I can only get money back for certain things services is horrible Manager never even bothered to come outside and speak to me kept sending back the cashier to me. Really sad cause I love Panera I travel on the road 5 days a week and eat their often only store that has given me problems over...