Popeyes Louisiana Kitchen — Restaurant in Santa Rosa

Welcome to Popeyes my Sonoma county people!

This is located on the corner of the intersection between Sebastopol Road and Stony Point Road. This restaurant is in its own space and has its own parking lot. There is handicapped parking as well as wheelchair accessibility.

This Louisiana kitchen based, fast food restaurant has been in business for more than 40 years. Its roots began in New Orleans, Louisiana hence the restaurant title. From small restaurant to big dreams come true, Popeyes has now expanded not only nationwide but worldwide.

Popeyes focuses on Creole and Cajun cuisine which is abundant in tradition and rich with spices and flavors as you know good ol’ Louisiana to be!

Popeyes is known for their chicken. They have sandwiches, tenders, and even wraps. My guest and I had order the 12pc wings combo with the flavors roasted garlic Parmesan and Sweet ‘N Spicy. They were both juicy and flavored very well. The chicken was actually crunchy unlike many other fast food restaurants. We also ordered the large size Mac and cheese. It was the best Mac and cheese I’ve ever tasted. It was so cheesy and it deliciously melted in my mouth.

I have a few comments that I think this place can improve on like the kids menu. There is limited options and the meals themselves come with little food. I also think the customer service needs to be improved. I had trouble communicating with the employees because there was a language barrier and we couldn’t understand each other. The cashier was not only growing impatient, but slowly grew an attitude as well. The last thing would be the sizes of the sides they give you. Although the Mac and cheese was amazing the cup sizes made no sense to me. It said large yet it was still a small size and for even more. If you’re gonna charge $5 for a large Mac and cheese don’t be chintzy with the size.

Lastly, I enjoyed the environment of this place. I loved how they filled glass jars with spices, it really suits their restaurants personality.

Overall love the food and inside of the restaurant! If you’re looking for cheap, fast food I would consider this to be one of your...

Jessica

Here is what happened

I placed an order on the app at 6:02 for pickup at drive-thru for 635 I arrived 3/4 minutes late and walked in the restaurant and no Mobile orders were ready and after standing for a minute the gentleman asked me if I had an order to which I showed him my email confirmation and his response was that order was just picked up by Door Dash and I showed my confirmation again and explained that I didn't use Door Dash and that my name is on the email with my identification and the person who they gave my family's dinner to that wasn't in the vehicle I was driving and started to become very aggressive implying I needed to contact Door Dash while telling the lady working at the window she was stupid for giving away orders and at the same time she kept repeating I don't care, I don't care, I asked to speak to a manager to which the aggressive employee responded with a loud scowl "I'm the manager " he start staring me up and down like I was lying. After staring at me for a minute or two he then said "fine whatever I remake and it'll take 4 / 5 minutes " All while still saying the girl Paola was stupid The whole time I was wondering how someone who treats people like this would even be a manager or who would put someone like this in charge and in all honesty I felt like the real manager left this guy in charge which is a complete joke, I am a local small business owner and I would never have people who represent my business and who treat other employees with such disregard for respect. Which is why I made so many different attempts to contact someone, I have never been treated like this a complete embarrassment for me and for Popeyes as an organization completely...

Friendly and knowledgeable staff with a good attitude in a convenient location. I've been there many times, but only walked in once. They are very helpful and accomidating when asking for suggestions, substitutions, and other minor changes. When ordering family meals they suggest menu selections and specials that are not readily visible on the drive thru menu that really help you get more and/or spend less on selections similiar to what you have ordered. This may be dependent on how you place your order and/or ask follow up questions while placing your order.

Asking things like "I'm looking for something like X Meal, but I'd like Y instead.". And things like "Do you have any recommendations/suggestions?" works well. I live by some principles, two of which are "If you don't ask, you don't get." and "If they say no, then you are no worse off than you already are.", so don't be afraid to ask and/or fear rejection.

The team member at the counter was new having only been there a day, he wasn't completely familiar with everything yet. He knew it and was courteous and working hard to get things right while his supervisor stood by observing and ready to step in if needed. This is the kind of service and the philosophy that is what I think we should expect from businesses.

As for the food, it's Popeyes! Its tasty with reasonable nutritional value for fast food....