Starbucks — Restaurant in Sarasota

The upmost disrespect and foul attitude by Mikah (girl) and Alan at this location was incredibly inhumane. I ordered an online order from my mobile app and expected to walk in, grab my drinks and be on my way. I live in the state of Florida where masks are mandated only by certain companies, not BY LAW. Not only do I choose not to wear a mask and breathe normally, I’m also medically exempt. When I walked into this store, I didn’t even have a chance to explain that to the barista (Mikah ) because she immediately, without even the common human decency of a “hello, welcome to Starbucks” screamed at me from the counter “DO YOU HAVE A MASK?!?! “. Let me explain something to you all, I have been in customer service, hospitality and working with the general public for over 15 years and not ONCE not EVER have I treated another human being, with such disrespect. Also, not to mention, I ordered my drinks via mobile app so that I can be in and out quickly without a hassle, without causing a scene and instead I had to defend myself against a boy and girl who told me they were going to refuse to make my drinks unless I stood outside or put a mask on. ( they were already paid for and I’m sure this is illegal). Not only did they continue to scream at me and disrespect me, I went back in after stepping outside for a second to take a deep breath. I asked for both their names. Mikah, took her name tag off and shoved it in my face. I told her I would never treat someone like this and asked her if she was even human, she replied with “NO, IM NOT, I JUST WORK HERE!” Alan, was on the side of her amping her up and continuing to say I needed to go outside in order for my drinks to be made. Now, how easy would it have been to say “hello” acknowledge me, and POLITELY ASK if I could go put a mask on. There is an approach and a way to handle situations. Neither of those two should be working in customer service. The store supervisor /worker TAMMY came up to me and sincerely apologized for the way that I was being treated. So besides their policy she felt terrible that I was being addressed the way that I was. At that point, the masks were beside the whole situation at hand. Starbucks employees seriously need a reality check and a sit down on how to properly handle situations that arise. We are not dogs that need to wait outside for a drink that you could have already made and I could be on my way. They took more time screaming at me inside than it would have to finish my drinks and let me walk out peacefully. No one should ever be treated poorly for picking up coffee and feeling like they have to defend...

I have been a Starbucks customer for many years. Today is definitely a day that will influence where I take my money. I am a veteran of the US Army. I witnessed- to what I now believe was an employee of their company- improperly wear the uniform and lounge in the rear of the establishment with other employees. This individual had a haircut sloppily out of regulation, gauges in his ears, no blouse on, and overall looked like absolute garbage. I asked to speak with the man- and I admit, I got into it a little bit (rightfully so!! I earned my uniform) with this kid, and for that scene and outburst I apologize. I am not sure what his intention was wearing it, but what prompted me to write this review was the fact that the manager instead of thanking me for my service threatened to call the cops on me… and also the other lady in the back was basically mocking me. Bottom line Starbucks- if this is your employee- kindly tell him Stolen Valor is a felony in the Free State of Florida and thank me for not pressing charges. AND your establishments are on most military installations… not a good look here. All I wanted was for him to take the uniform off if he was wearing it improperly. IF he looked presentable and was wearing the uniform properly this conversation would be nonexistent. I am unsure if I will ever buy Starbucks from any other location ever again after this piss...

So I am a Starbucks addict I have sooooo many points I go to Starbucks 5days out of the week I order the same drink every single time and I just recently moved in the area so midtown would be my new go to my first time there was magical my order was perfect the environment and greetings were just so cheerful and welcoming I raved to my friends about it but after that’s first day it was over with I had to sit and wait for my coffee which is perfectly fine I have no problem with that but while I was waiting inside for my order I noticed there was all hot coffee waiting to be picked up all with sleeves on the cup but when my order was called I never recieved a sleeve and I started going there 03/05/2025 it is now 04/22/25 and I have NEVER gotten a sleeve on my steaming hot coffee I ALWAYS have to ask for one and I have to ask multiple employees because they seem to never “hear” me or they are simply just ignoring me. I’m not sure what happened or if it’s just discrimination but it’s very disrespectful and hurtful being treated that way when I love Starbucks but this is the worst service I have ever recieved from any fast food spot and I am highly upset about it bc it is something SO SIMPLE yet purposely done only to me every morning. I’m not one to leave reviews let alone bad ones but this has gone on now for over a...