Carmaleno's Pushcart Restaurant — Restaurant in Saugus

WOW! I have NEVER been spoken to as rudely as I just was by the woman that just answered the phone at this establishment. I made an order online through doordash. Turns out the restaurant I ordered it from (their Express location next door) has been closed, I don’t wonder why having just experienced the way they treat their customers. She says they have nothing to do with door dash. Ok, I get that. But you DO have something to do with your google business page, you CAN call door dash and notify them that the other location closed. She says she has people from door dash calling them all the time. No kidding! You’ve got your restaurant that is no longer open listed as open on their site. Of course they are calling you people are placing orders for food from the place thinking they are ordering from the main restaurant that is still open. I have literally been sitting here waiting for food for two hours that I paid for and she hangs up the phone on me when I try to explain to her how the internet works and why there is a problem. I own two businesses the correct way to handle that would have been to make my order and apologize for the inconvenience. I live in town, I eat out all the time. I will NEVER visit this location again for how rude this woman just was to me. So much for ordering food at home for a stress free Saturday night!...

I have eaten here several times and while it takes a bit longer to get your food it's always delicious and fresh however, tonight I decided to order dinner for my family and pick the food up I was told it would take 30 minutes when I got there after 45 minutes I asked the person in charge of seating people to check on my food order and she can back and said I don't know After another 30 minutes I went to the woman behind the bar and politely asked her if she could check with the kitchen on the status of my order and she said they were busy and she had no control of the kitchen i asked if she could simply tell me if it would be 15 or 30 minutes and she said she couldnt tell me I was shocked and vso disappointed thst i voted wit my feet and left They lost a very...

I just can't say enough about this restaurant! I don't want to take seats away from my wife and I, but I do have to get it out there for how great this place is. First is the service...the wait staff is really good and are totally focused on their customers. The food, always excellent and there's not a dish or app I wouldn't suggest. The atmosphere is warm and comfortable from a family owned and operated Italian restaurant, where you always feel welcome! Great bar and drinks are a huge plus, even a couple of TVs to watch some games while enjoying your meal. A definite must go, and you'll be...