Hirano's — Restaurant in Savannah

Hirano’s wasn’t ever the best but it’s decent. I’d go every so often for lunch with coworkers or dinner with my partner. Tonight we ordered takeout which included gyoza and the accompanying sauce. After eating a few pieces of the gyoza we noticed what looked like a congealed rim around the bottom of the sauce cup. To our horror, upon further inspection it appeared to be a hairband drenched in sauce. I went back to speak with someone. After some back and forth with the guy at the front and requesting my money back I was asked to speak to the owner over by the sushi bar. As I came around he stated their “sauce guy” doesn’t have long hair so it couldn’t possibly be their fault and I must be lying. There was a few more minutes of discourse and then I walked out after letting them know that I’d be writing this review. Losing a regular customer over the price of 2 meals was definitely a choice. I hope no one else has to go through this situation because clearly they can do no wrong and won’t make good on an error of their own doing.

Edit: The owner response to my complaint is a bit misleading. I wasn’t offered a refund on the gyoza, I was asked by the guy up front if that’s how I wanted the issue rectified. He doesn’t have the power to process a refund, he had to go check with a lady in the back. Either way no, I didn’t want a refund on the gyoza. The hairband in my meal ruined the whole thing in my mind and my partners so it seemed appropriate to me that I would be refunded on account of it being their issue. I asked for a refund on the meal, it was not “demanded”. Furthermore, there was no mention of bringing the meal back for a full refund. I live just down the road and would have happily obliged to bring it back to him. The truth is the owner never intended on making the situation right because he didn’t believe it was their fault. That’s his choice. My only recourse is this review and never lowering my standards for convenience when it comes to...

めっちゃうまっ!

I just moved to Savannah a month ago with my fiance, and hadn't had a chance to go here until today. And sadly we'll l be moving away again in 2 weeks. Biggest regret was that we didn't try this place sooner!

Hirano's has great quality fish and their imported toro, uni, and shirako was amazing. The ama-ebi was so good too. And I asked him if he takes the head and fries them, he said he can, and he did, and it was DELICIOUS also. Very fresh and flavorful. Also, they had a jelly fish appetizer that I think was soaked in Japanese style pickled plum. Highly recommend if you love jellyfish and sour flavors. And the umejiso (pickled plum, cucumber, shiso leaf) roll. Loved it!

And I'm not an expert sushi person, but I did live in Osaka for two years (2022-2024) and tried so many different places there. And I gotta say, Hirano's is a great place to satisfy my sushi hunger.

Also, very lucky that we came here when we did. He said that he only gets shirako once or twice a year for a very short time. We were able to coincidentally be there at...

Honesty is the best policy. And this place is dishonest with their food, not a good move.

SUSHI (We know and Eat Raw as well)

-Guys at sushi bar are not wearing gloves… walking in and out of back kitchen…. No Good 👎🏼

-Sushi fish was not chilled, it’s warm.

-The Special Roll on the board “Key West” calls for Fried calamari inside.. looks like they microwaved the calamari sitting , making it rubbery and they still served it. That’s a “No No”

Crab on top of Roll was way too mushy with Mayo… Mayo’d over the top.

Shrimp tempura is a southern style batter.. not tempura..

Grilled/Teriyaki foods

-Are pre cooked and keep alongside until someone orders ie: Veggies soggy

-Very oily Soba noodles

-Fried rice was a little funky

Service was ok (they’re trying though)… had to go find napkins and get our own chopsticks… -Atmosphere is fine..

Look, if you want some Supermarket style sushi and teriyaki in a dining atmosphere…this is your place.

Sorry owners- this is the truth… good luck.

“An Honest chef will always...