Dickey's Barbecue Pit — Restaurant in Scottsdale

We have 6 kids and like to take them out to eat a couple times a month. Usually to restaurants of different cultural or regional foods. I like BBQ. So on Mother's day, wanting to avoid reservations and wait times, I chose Dickey's. Not our typical dine-in family dinner, as it leans more towards a fast food atmosphere without the drive-thru, but that didn't hinder the quality of food or service we received. Perhaps, the two workers were able to be even more accommodating because it was a slower day? Either way, I was excited I didn't have to dress any of the kids up (ages 2-16 do well in this establishment) and I was even more pleased with the cost. Typically, for a BBQ dine-in we will easily spend $225. We ordered the XL Pack (3meat, 4 side, toasts, etc $85), 2 giant bakers with meat and 8 yellow cups for $145.53! The cook seemed happy to serve up such a big order and he was prepared as ever, getting out hot, delicious BBQ in a matter of minutes. The Okra was gone in . 5 seconds flat so we ordered a few more sides shortly after but we did have enough to take home about a pound of meat and a half a potato! The best part was that we didn't sacrifice wait service that day. The cashier (Gaurav, I think. Which suits him.) was so sweet and waited on us like a real restaurant server for Mother's Day. He brought us our food with extra pickles and onions, ensured the paper towels were stocked, and asked if we needed anything else. He made the pecan pie just too tempting, so as the kids were piling in the van, I went back in and bought a piece for later. My son said it was the best midnight snack he's ever swiped out of the fridge. I'll have to go back and try a slice some other time. My husband works in the area, so he is definitely coming back. Especially since his next 3 or 4 meals are free because of the rewards points we earned. All in all, 10/10. We don't always have to do formal dining and we...

Excited for some BBQ, so placed an order online for pickup. Said it would be ready at 6:56. We arrived right on time and didn’t have to wait at all. A very nice employee brought it right out to the car within a minute. On the 3 minute drive home, we commented on the blissful aroma filling the car and got even more hungry for some amazing food. Arrived home and began to open the containers of food. We got two meats, sliced brisket and pulled pork. The brisket didn’t have the normal smoke ring, or crusted outside. It was burnt, incredibly dry, and impossible to pick up, as it just fell apart. WAY overcooked. Brisket is my favorited BBQ, and honestly was very upset about it. Moving on, I decided to not dwell on the brisket, because we still had pulled pork. Same issue. Dry. Overcooked. Just not appealing. I tried to fight through the brisket and pulled pork and force them down my throat, but I gave up after a few bites. Couldn’t even chew it. I will say the Mac & Cheese was pretty good, as well as the BBQ baked beans. The cookies are pretty tiny for $3.30, but oh well. I normally wouldn’t have left a review like this, but here we are 35 minutes after picking up the order and it’s still marked as “ready for pickup” online, so I can’t even attempt to handle it through other channels. Very disappointed in our food, and will not go here again. I now have 2 pounds of meat that’s inedible. Truly thought I’d get better quality food for just south of $60.

UPDATE: They replied, and I emailed. They asked if my email address was the one they should communicate with. I said yes, and they’ve never been heard from again. I even emailed them and asked if I was ever going to hear from them again. Crickets. What a poorly run reputation...

¥¥¥ NEWEST REVIEWIST!!😊 ¥¥¥ August 1st, 2023

Tonight I met two new faces, and they were both really nice and took great care in taking care of me and other customers as I have seen..,..

Hey, TYLER— it was great talking to you. You seem like you’re really smart and worth it and like your job and a great working with people. I appreciate it. How are you asked me my name most people don’t do that show much anymore! :-)

And LEXI— You are the General Manager “ With the Mostest “ So, I’ve been coming here for years, but I haven’t been here in a while and the care you folks took, ~ “I’ll Be Baaak” AS IN DEFINITELY 🔜

I go places a lot because of the people but dickies has the best ribs in town and what do you serve me tonight was the best I’ve ever had here so dickies I hope you recognize them! You’ve got the best two people I’ve ever seen working there👑👑 Dang, Lexi, that cut you made me AMAZING FLAVOR- Forvreal!

Next time , your turn, Mister Tyler, hehe

###UPDATE JULY 30TH 2022##--SO I'VE COME HERE DOZENS AND DOZENS OF TIME AND THIS REVIEW IS THANK YOU FOR QUALITY CONTROL THE FOOD IS ALWAYS AWESOME THERE.

#Update December 5th 2021# Well for the 1st time in history I had a problem with Dickies…She did! . The ribs are beyond compare here and all of the...