Sweetwaters Coffee & Tea — Restaurant in Scottsdale

Didn’t eat food tried sample of tea & atmosphere was unwelcoming & unfriendly poorest service EVER! But the place did have beautiful smell & appearance. I Came in for loose leaf tea there was only one person on laptop working. I wasn’t greeted or anything I approached counter asked if they sold loose leaf tea? I got a short yes. Then I asked which types & flavors as I was looking for green teas. He pointed to signage on counter & said those I looked it was coffee so I said that’s coffee & he replies oh it’s this one! No PERSONALITY NO NOTHING JUST DRY & so I turn to my daughter completely shocked & like how do we get past this treatment & my daughter says do you recommend any teas? He just said not I don’t like teas. And then another worker named Preston (who gave us his name) stated he did & we asked which he preferred & could we sample it? He gave us sample explained how many lbs we’d need to make the size they had in refrigerator. At this point the other worker is snidely looking at us smirking & walks away to get the teas we want to purchase. My daughter ask him is he ok why are we being mistreated die he not like the job or having a bad day we’re sorry If so but we’re here to SUPPORT! We drove all the way from chandler & this is treatment? So he just says no I just don’t like tea & still stays smirking rudely. There were 5 of us including my husband who we just walked outside bc the respect, atmosphere, treatment was horrific & we’re older not used to this new age disrespectful generation. We grew up when you had to have morals & respect! (60’s) nevertheless we still bought bc I am very in Love with teas especially green tea & I couldn’t get to my regular place. I would have loved to frequent often as the menu & food looked very interesting & delicious. However this type of treatment is not ACCEPTABLE! I explained to Preston we own 2 businesses a food service & Mural Company & hv for over 25 yrs & never would accept this as customer service regardless if you have issues they are to remain outside of job bc customers pay YOUR BILLS! If you treat ppl poorly they stop patronizing your place then hv to cut staff & eventually close! I always TIP & go above to make my customers know I APPRECIATE THEIR DOLLAR FROM HARD WORKING MONEY! I can only hope the owners get this review & hv a serious talk with him bc he may be the reason they don’t stay open long or have more bad reviews & eventually it will hurt them. I hope the best & I will repost if the quality of teas surpasses treatment & service? It smells & tastes remarkably good.

It appears others hv had simile experience...

Great find! I had an hour to kill between appointments and wanted a coffee shop to sit and read and enjoy a drink and breakfast. I Googled many in the area and this place jumped out... for the menu and the great reviews AND most of all for the replies to the reviews. I'm a manager and I appreciate a team that takes pride in their business and time to rely to reviews. I was promptly greeted when I walked in. There is so much in the menu an in the case that it was tough to choose. The batista was so helpful and didn't rush me. She offered suggesting and had me try a drink. When I picked an tea lemonade she had me try it before she topped it off ty be sure it was the right ratio of tea to lemonade. I ordered a pretzel dog.. delicious! I must not have paid attention to it being ready and she ran it over to me with a smile. Then I had pb pie... so good! Bathroom was very clean. Also multiple employees were cleaning windows doors cases, etc. You could see pride in the job. Great place and even better customer service! Will...

I deliver food. Arizona is hot in the summer right? Made a suggestion to the manager today to help delivery ppl out since AZ is the hottest place in the nation during July and August. A lot of restaurants are not allowing us to pick up from the drive thru and we have to walk into the restaurant then get out of our cars again to drop off and sometimes walk all over to find an apartment unit in the heat at the hottest time of the day. In Chicago they help their delivery people out (like using the drive thru during freezing temperatures) so I made a suggestion for the same treatment. Today July 15, 2022 during the day shift I had a manager totally disrespect me and told me, “to look for another job.” I replied, “I was not being smart when I made that suggestion and I should not have too look for another job when there are other options in the summer months.” She also said other things that was so disrespectful. Please support delivery PEOPLE during the summer months in Arizona and don’t support this business with...