D Pet Hotels Scottsdale — Attraction in Scottsdale

My Dog Was Attacked In D Hotel Playroom: I am very sad to share this.  I had been a client of D Pet Hotel Scottsdale since their grand opening, and used to love the D, like many who left great reviews. Unfortunately, my two small poodles were in daycare when one of them (Cupcake) was attacked by an aggressive dog in the playroom. My other dog was unharmed.

Receptionist called at 5 pm, I was nearby and sped to D in a panic. I arrived in less than 5 min, but the aggressive dog owner had already retrieved their dog. They were contacted first and I don’t know how long mine was waiting injured while they were given time to arrive. Or, it may have been a D employee’s dog. D refused to reveal their identity, despite several requests.

When I arrived, Cupcake was carried out, bloody, shaking and wrapped in a towel. Receptionist said I should take her to their vet just around the corner, and in rush hour I had no choice.

After getting staples in her shoulder, my poor Cupcake was left shell shocked and bedraggled. I paid nearly $400 to the emergency vet and when I called D franchise owner, Tony, he said the D was not responsible for her medical bill. He also said the attacking dog would be banned from the playroom but not from other areas of the facility. He was clearly uncomfortable and rushed me off the phone.

I then sent Tony pics showing her wound and asked for: 1) Owner Name 2) Dog Name 3) Witness Statement and 4) Dog Vaccination Certificate sent to my vet. I said that I may take action against the attacking dog owner to recover my mounting vet costs. Tony then had the emergency bill refunded to me.

I also emailed pics to Cupcake’s regular vet who wanted to examine her immediately.  She removed the staples, left wound open to drain & sent her home with pain meds. I was instructed to apply warm compresses so it would ooze blood and fluid. I incurred another bill and there could be future bills. Cupcake is an 8 year old rescue with Cushing’s Disease and a history of skin problems. Her vet said it was possible she’d develop other complications, and might need surgery. In fact, she had just recovered from a skin surgery when she was bitten!

Receptionist said attacking dog is a “lab mix” that was let into the small dog area. They claim they do a “temperament test” and often label a mid-size dog“passive” and allow them in w/ little ones. If they’re wrong, a bigger dog obviously can do more damage!

She also said that the “lab mix” lunged as Cupcake sat peacefully by the gate and bit her on her shoulder (if just a little higher on the neck, could have been fatal). It was “totally unprovoked”. A dog about to attack will display body language warning signs, but D handlers missed that too. To be fair, D didn’t charge for the daycare session (thanks

Finally, our family attorney reviewed D service agreement. He said that by accepting dogs into their care they have a corresponding obligation to be accountable for them. And by providing an unsafe environment, the D IS, in fact, responsible themselves for medical costs of dogs that get injured in their care. The agreement supposedly releases D from responsibility, but our attorney said that’s just a “roadblock” and would not hold up in court. I do not intend to pursue this legally. I have not attempted to recover my cost for the 2nd vet bill from D as I’m through with their runaround. I just hope my experience helps other pet owners know their rights.

*UPDATE Zero Accountability For Negligence: My emails /texts to franchise owner, Tony, requesting more information were ignored. No one had the decency to call & inquire how my dog was recovering. Prior to the attack, Tony called to sell me daycare packages, auto billed at nearly $1,000 per month for my two dogs. Now THAT for him was worth a phone call! D needs to train it’s franchisees how to handle difficult situations instead of arrogantly dismissing a client. They also need to be taught how to show some empathy.

Tony was much more concerned to protect aggressive dog owner! Easier to let a...

7.19.25 Additional Review:

Holly stayed for eight days at D Pet. I could not be more thankful for their support, partnership and services provided. During this visit, Holly had to visit the vet, not only once but twice to confirm an identified issue by the staff while staying at the hotel. The staff was phenomenal with coordinating transportation to and from both times as well as taking additional care and steps regarding any follow up medication for Holly. As you can imagine it was a very stressful time being on vacation and miles away from my girl.

There was also hands on need during the time at which she stayed, which was amazing. They watched her diligently, they followed up with me extra with regards to her feeding, as well as not only her personality and demeanor, but also any additional needs with medications.

They are the best in the business and I could not be more proud and truly thankful for their love, care and support. I will always use D Pet and refer anybody who asked me where they should take their loved one aka kiddos… It is the staff and truly our second family at the hotel!!!! Love you guys Chris and Jennifer

Initial Post: I have been going to D pet for almost 4 years with Miss Holly. They are the best in the business. We have lived in other states and travel often hence going to other Dog Hotel‘s and why they were nice and provided the support of being with your dog D Pet has the best staff, state of the art training. and education always available for conversation and follow up. I know they give her the best care! I know Holly is in the best hands and while there are short stays we have done more than a week. She is always in great spirits and love the tenured staff. They truly have become Hollys second family- mine too. Hugs...

The good compliments I would give about this boarding facility is the animals stay in suites and not kennels. The staff is good with the animals for the most part. The bad part is their administration and customer service with the people. I have brought my dogs there multiple times for daycare and overnight boarding. Every time I use them, I am checked out for up to date vaccinations. Even if I had used them a few days prior. However, not all customers are checked like this each time and have witnessed people dropping off their animals and leaving without someone asking for them to wait to verify their vaccinations. My dogs are vaccinated yearly for the bordetella. Their systems are only updated to ask for this every 6 months and I have to go through some red tape with them over this. Today, after being away four months, I brought only the bordetella vaccination. I was clearly frustrated at my own actions and already having a bad day. In beginning to walk out and my frustration is already high, a woman who I haven't seen before kept repeating like a broken record it's for the safety of the dogs. Yes, I understood this the first time. Did you understand me that I keep my dogs up to date on their shots? Apparently not as I left not happy yelling at this woman in defending myself that I do take care of my dogs and do not appreciate any insinuation that I don't. That's exactly how I felt they treated me. Despite how I like the facility, I very much disslike their customer service. You are just a person with a pet even if you are a repeated customer. If you can look past their customer service, bring your pet here but I am done with...