Dutch Bros — Restaurant in Scottsdale

We wanted to try a Dutch Bros when we were in town and this location is the spot we chose. My 3 stars is based solely on timeliness, ease of location, and taste. Service was 5 stars - friendly.

Timeliness - from start to finish, it took nearly 25 minutes (according to my GPS app) in a short-ish drive through line on a Saturday morning at 9am. We placed our order with a girl with a mobile device within 10 seconds of rolling up. At one point, she went into the building to deliver drinks to people not in drive through. I am shocked how long it took for maybe 6 cars to get their drinks. The vehicles I saw receive their drinks had at max 2 drinks. The car in front of us had 1.

Ease of location - not the easiest. We had to do a U turn to get into the parking lot. Also - the drive through requires a bit of a detour to get into.

Taste - my hot latte was imbalanced with milk. Thus, it was milky, heavy, and lacked an espresso or coffee flavor. I didn't finish it. My boyfriend's americano was scalding and he couldn't start drinking it for 20ish minutes.

We wouldn't be back if...

Completely empty drive thru line, girl who took the order was not friendly. I ordered a molten lava freeze and wasn't even done telling her my order and she rudely said will that be all, when there was clearly someone else in the car. Passenger ordered hers, we tried to hand her the phone to scan the app, she rudely said, they'll do that at the window. No thank you, she just walked off, didn't ask if we wanted add in's. We were the only car in drive thru when we pulled up so being rushed wasn't an excuse. The guy at the window was a bit more friendly. The freeze was watery, and I couldn't taste any cinnamon. Worst Dutch bros we...

Amazing. Great coffee, but the team is even better. Kyle is my go-to. He is always pleasant and such a smart kid!! Also, I see people complain about a wait time for coffee because the team is talking... they're building relationships with their customers! Also, Ive been a customer of Dutch Bros for a long time, and I have NEVER seen them on their cell phones while at work. They are young people, building relationships. I take my daughter there to show her how kind people can be. Their enthusiasm and kindness is an example to her! I am really grateful that PEOPLE are what makes this...